Ouma Solomon
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Volunteer
Food Bank
10.2023 - 11.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Maintained up-to-date knowledge of product and service changes
- Strengthened relationships with clients through empathetic communication and genuine concern for their needs.
Customer Service Field Representative
Mayuge Veterinary Drug Shop
06.2020 - 02.2023
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
MTN Uganda
01.2018 - 05.2020
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Bachelor of Industrial and Fine Arts - Art And Technology
Makerere University
Kampala Uganda12.2017
Skills
- SKILLS AND COMPETENCIES
- Product knowledge
- Patience
- Creativity
- Persuasive Speaking Skills
- Ability to Use Positive Language
- Leadership
- Cultural awareness
- Excellent teamwork
- Communication skills
- Empathy
- Complaint Handling
- Data Collection
Affiliations
Highly motivated and results-oriented Customer Service Professional with a proven track record of delivering exceptional service and building strong customer relationships. Known for thriving in challenging and fast-paced environments, I possess a strong problem-solving aptitude and a genuine passion for ensuring customer satisfaction. With a solid background in customer service roles and a comprehensive skill set, I am adept at effectively addressing customer needs and fostering positive experiences. customer service representative
Languages
English
Professional Working
Timeline
Customer Service Volunteer
Food Bank
10.2023 - 11.2023
Customer Service Field Representative
Mayuge Veterinary Drug Shop
06.2020 - 02.2023
Customer Service Representative
MTN Uganda
01.2018 - 05.2020
Bachelor of Industrial and Fine Arts - Art And Technology
Makerere University
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