Ouma Solomon
Toronto,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Volunteer
Food Bank
Brampton, ON
10.2023 - 11.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Maintained up-to-date knowledge of product and service changes
Customer Service Field Representative
Mayuge Veterinary Drug Shop
Jinja, Uganda
06.2020 - 02.2023
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
Customer Service Representative
MTN Uganda
Kampala, UG
01.2018 - 05.2020
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Bachelor of Industrial and Fine Arts - Art And Technology
Makerere University
Kampala Uganda12.2017
Skills
- SKILLS AND COMPETENCIES
- Product knowledge
- Patience
- Creativity
- Persuasive Speaking Skills
- Ability to Use Positive Language
- Leadership
- Cultural awareness
- Excellent teamwork
- Communication skills
- Empathy
- Complaint Handling
Affiliations
Highly motivated and results-oriented Customer Service Professional with a proven track record of delivering exceptional service and building strong customer relationships. Known for thriving in challenging and fast-paced environments, I possess a strong problem-solving aptitude and a genuine passion for ensuring customer satisfaction. With a solid background in customer service roles and a comprehensive skill set, I am adept at effectively addressing customer needs and fostering positive experiences. customer service representative
Languages
English
Professional Working
Timeline
Customer Service Volunteer
Food Bank
10.2023 - 11.2023
Customer Service Field Representative
Mayuge Veterinary Drug Shop
06.2020 - 02.2023
Customer Service Representative
MTN Uganda
01.2018 - 05.2020
Bachelor of Industrial and Fine Arts - Art And Technology
Makerere University
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