OTHMANE BENNANI
Toronto,ON
Summary
With a robust background in banking and a specialization in risk control, I excel in identifying and mitigating operational risks, ensuring compliance with regulatory standards, and implementing effective quality control measures.
Overview
14
14
years of professional experience
Work History
Analyst, Monitoring & Quality Assurance
Scotiabank Contact Centre
12.2022 - Current
- Performed quality assurance to assess data and validate results
- Conducted workplace compliance training to reduce liability risks
- Conducted regular reviews of existing processes and procedures to ensure compliance with regulatory requirements
- Participated in regular meetings with management to assess and address
issues and identify and implement improvements
Customer Care Advisor (Bilingual)
Scotiabank Contact Centre
08.2021 - 12.2022
- Winner of the "Best of the Best" customer service advisor award in 2022
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Ensured compliance with bank policies and procedures related to customer service
- Followed up with customers to ensure their issues were resolved satisfactorily
Branch Financial Advisor
BANK OF AFRICA
12.2010 - 05.2021
- Manage portfolios for small business and personal clients
- Offered diversified set of banking solutions and full scope of investment products and services to meet clients' best interests
- Collaborated closely with internal departments such as operations and compliance teams during audits and reviews
- Tracked emerging trends in banking industry related to potential risks.
Education
Canadian Investment Funds Course (CIFC) -
IFSE Institute
01.2024
Master's Degree - Business Management
Fez University
06.2014
Bachelor's Degree - Personnel Management
Fez University
06.2010
University Diploma - Personnel Management
Fez University
06.2009
High School Diploma -
Ministry of National Education
Morocco06.2007
Skills
- Strong sense of banking
- Risk Assessment and Mitigation
- Quantitative and Qualitative Analysis
- Analytical Skills
- Fraud Detection
- Regulatory Compliance
- Documentation and Reporting
- Canadian Investment Funds knowledge
- Verbal and Written Communication in English, French, and Arabic
Timeline
Analyst, Monitoring & Quality Assurance
Scotiabank Contact Centre
12.2022 - Current
Customer Care Advisor (Bilingual)
Scotiabank Contact Centre
08.2021 - 12.2022
Branch Financial Advisor
BANK OF AFRICA
12.2010 - 05.2021
Canadian Investment Funds Course (CIFC) -
IFSE Institute
Master's Degree - Business Management
Fez University
Bachelor's Degree - Personnel Management
Fez University
University Diploma - Personnel Management
Fez University
High School Diploma -
Ministry of National Education
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