OTHMANE BENNANI
Toronto, Yonge-Eglinton
Summary
Experienced Analyst with 14 years of experience in banking, risk management, and quality assurance. Currently working in the Business Controls Department at Scotiabank, specializing in compliance, process improvement, and project management. Skilled in project planning, risk mitigation, and stakeholder communication, with proficiency in Microsoft Office and project management tools.
Overview
14
14
years of professional experience
Work History
Analyst, Monitoring & Quality Assurance
Scotiabank Contact Centre
12.2022 - Current
- Conduct monitoring and quality assurance activities as part of the Business Controls Department to assess operational risks and ensure compliance with internal policies and regulatory requirements.
- Collaborate closely with the Business Controls team to support the implementation of effective risk management strategies and process improvements.
- Provide detailed reports to senior management, offering insights and recommendations to enhance risk controls and operational quality.
- Reduced operational risks by 10% through enhanced compliance training.
Customer Care Advisor (Bilingual)
Scotiabank Contact Centre
08.2021 - 12.2022
- Managed client communications and coordinated responses to inquiries across multiple departments.
- Supported administrative tasks such as tracking customer issues and ensuring compliance with bank policies.
- Awarded "Best of the Best" for excellence in customer service.
- Collaborated with team members and management to streamline customer service operations.
Branch Financial Advisor
BANK OF AFRICA
12.2010 - 05.2021
- Manage portfolios for small business and personal clients
- Offered diversified set of banking solutions and full scope of investment products and services to meet clients' best interests.
- Provided administrative and financial advisory support to business and personal clients.
- Supported senior management with operational reports and client relationship documentation.
Education
Post-Degree Certificate - Project Management
George Brown College
Toronto, ON04.2025
Canadian Investment Funds Course (CIFC) -
IFSE Institute
01.2024
Master's Degree - Business Management
Sidi Mohammed Ben Abdellah University
Fez, Morocco06.2014
Bachelor's Degree - Personnel Management
Sidi Mohammed Ben Abdellah University
Fez, Morocco06.2010
Skills
- Administrative & Organizational Skills
- Compliance & Quality Control Problem-Solving & Analytical Thinking
- Microsoft Office Proficiency (Outlook, Word, Excel, PowerPoint, Access, Teams, SharePoint, and Visio)
- Agile & Scrum Methodologies
- Project Planning & Scheduling
- Risk Management
- Documentation and Reporting
- Team Leadership & Collaboration
- Communication & Interpersonal Skills (English, French, and Arabic)
Additional Information
• Capable of managing multiple priorities and adapting to new responsibilities.
• Strong team collaboration and leadership experience.
• High level of professionalism and discretion in handling confidential information.
• Excellent judgment, with strong attention to detail and problem-solving abilities.
Timeline
Analyst, Monitoring & Quality Assurance
Scotiabank Contact Centre
12.2022 - Current
Customer Care Advisor (Bilingual)
Scotiabank Contact Centre
08.2021 - 12.2022
Branch Financial Advisor
BANK OF AFRICA
12.2010 - 05.2021
Canadian Investment Funds Course (CIFC) -
IFSE Institute
Post-Degree Certificate - Project Management
George Brown College
Master's Degree - Business Management
Sidi Mohammed Ben Abdellah University
Bachelor's Degree - Personnel Management
Sidi Mohammed Ben Abdellah University
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