OSMAR CHAVEZ
LOSANGELES
Summary
Detail-oriented individual skilled in monitoring premises and implementing access control procedures. Committed to providing top-tier customer service and ensuring safety compliance, contributing to a secure and welcoming environment.
Overview
21
21
years of professional experience
Work History
Security Officer
Pacwest Security
Los Angeles, CA
01.2009 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to incidents, providing first response and coordinating with law enforcement.
- Implemented access control procedures to manage entry points effectively.
- Developed incident reports detailing findings and actions taken during security breaches.
- Collaborated with management to enhance security strategies based on threat assessments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
Store Associate
Superior Grocers
LOS ANGELES
07.2005 - 01.2009
- Supported store security measures by reporting suspicious activities, contributing to a safe shopping environment.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to ensure timely restocking of inventory, minimizing disruptions in sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
High School Diploma -
MANUAL ARTS HIGH SCHOOL
LOS ANGELES, CA06-2005
Skills
- General security
- Access control
- ID verification
- CCTV surveillance
- Report writing
- Conflict de-escalation
- Scheduling
- Skilled in MICROSOFT WORD
- Fluent in Spanish
- Active listening
- Team collaboration
- Friendly and helpful
- Customer service and support
Timeline
Security Officer
Pacwest Security
01.2009 - Current
Store Associate
Superior Grocers
07.2005 - 01.2009
High School Diploma -
MANUAL ARTS HIGH SCHOOL