Osman Serrano Syt
Developing expertise in entry-level IT Specialist | Bridging Technical Support and Business Workflow Optimization.
Santa Ana
Summary
Detail-oriented IT and Business Administration student with foundational knowledge in data analysis, systems management, and corporate operations. Proven ability to bridge the gap between technical requirements and business objectives through successful academic project deployments. Eager to leverage analytical skills and a growth mindset in an entry-level IT Analyst, Business Analyst, or Help Desk support role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Support Coordinator - Sr.
Parker Hannifin Corp.
Irvine
09.2018 - Current
- Coordinated client support services, ensuring timely and effective communication to enhance client satisfaction.
- Managed documentation and records, ensuring compliance with company standards to uphold quality assurance.
- Coordinated inbound and outbound shipments to ensure timely processing.
- Collaborated with cross-functional teams to align logistics strategies with overall business objectives.
- Organized warehouse storage space for efficient management of inventory.
Education
Bachelor of Science - Management Information Systems
Southern New Hampshire University
Hooksett, NH01-2027
High School Diploma -
Cesar E. Chavez High School
Santa Ana, CA06-2010
Skills
- Technical troubleshooting
- Customer service
- Team collaboration
- Application installations
- System upgrades
- Troubleshooting
- Software implementation
- Application support
- Remote support
- Hardware installation
Certification
- Google - The Bits and Bytes of Computer Networking
Timeline
Product Support Coordinator - Sr.
Parker Hannifin Corp.
09.2018 - Current
Bachelor of Science - Management Information Systems
Southern New Hampshire University
High School Diploma -
Cesar E. Chavez High School