Michal Bobak

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing complex problems to ensure a timely resolution.

During a 2-month period in which our manager was on leave, I assumed leadership of our team. Throughout this time, we were engaged in the process of integrating our products and encountered intricate user account issues. As part of my responsibilities, I orchestrated the team, devised a systematic approach for addressing individual user problems, and conducted training sessions for our team members.




In September 2023, all members of our email campaigns support team resigned in the aftermath of a significant company-wide layoff. At that juncture, no staff members had received training in supporting our email campaigns tool. Subsequently, I assumed responsibility for managing campaigns support and have successfully addressed all associated issues single-handedly since that time.




Upon commencing my tenure at Snappy Kraken, I lacked familiarity with HTML, CSS, and JavaScript. Following this, I promptly obtained the required skill set for providing website support. Consequently, I achieved the distinction of the top-performing website support agent for two consecutive years, following which I assumed leadership of the campaign support team.