Osilama (Osi) Omonokhua
Kamloops,Canada
Summary
To work in an establishment where exceptional client service is held in high regard and to be part of or to create an environment where equality, dynamism, and quality of service are paramount.
Overview
13
13
years of professional experience
Work History
International Student Advisor
RISIA
05.2021 - Current
- Provide support to over 500 students, such as cultural adjustments, dealing with crises and immigration matters, conducting informational sessions, and assisting in recruitment
- Acted in emergencies such as student deaths, hospitalizations, and criminal offences
- Organize and present Early Check-in, Orientation, follow-up Orientation, and workshops directed at student success
- Interprets IRCC policies and delivers case specific Immigration related advising regarding the study, PGWP, and TRV
- Proven ability to develop and implement creative solutions to complex problems.
Manager/Co-Owner/Head Coach
Warrior Muay Thai
01.2018 - 02.2020
- Designed and led martial arts classes for students of various skill levels
- Oversaw day-to-day gym operations, class scheduling and staff management
- Trained and supervised instructors and support staff
- Developed and implemented marketing strategies to attract new students and retain current ones
- Network with the local community to build relationships and partnerships
- Create and manage the gym's budget, including revenue and expenses
- Explore opportunities for additional revenue streams, such as workshops, seminars, partnerships, or merchandise sales
- Monitor and analyze financial performance regularly
- Interact with students and parents to address concerns and provide excellent client service
- Foster a positive and inclusive gym culture
- Organize events and activities to build a sense of community among gym members
- Ensure the gym complies with local regulations and safety standards
- Handle any legal or liability issues that may arise
- Implement and enforce gym policies and procedures
- Work with co-owners and key stakeholders to develop and execute the gym's long-term strategic plan
- Set goals and objectives for the gym's growth and development
- Actively engage with the local community through events, partnerships, and outreach programs
- Represent the gym positively in public and maintain a good reputation within the community.
Supervisor
Bulk Barn
09.2015 - 09.2017
- Manage inventory and ensure fresh products are available to customers
- Build temporary merchandising displays to drive sales and highlight promotional products
- Ensure promotions are accurate and in tune with the company's standards
- Maintain Inventory and ensure items are in stock
- Help, drive, motivate, and encourage staff to improve customer service
- Handle customer complaints, issues, and questions.
Route Sales Rep
Frito Lay Canada
07.2015 - 09.2015
- Sell and maintain a full-line representation of all product classes with existing and potential customers on assigned routes
- Increase size allocation of the primary snack section compared to competing brands within the snack section to drive volume and growth
- Manage inventory and ensure fresh products for customers
- Build temporary merchandising displays to support sales and highlight promotional products.
Sales & Leasing Consultant
KAMLOOPS DODGE DEALERSHIP
05.2014 - 04.2015
- Assist customers in the buying process
- Provide excellent service to customers before, during and after the sale
- Promote and sell our products honestly and compellingly
- Negotiate and close sales in a manner that fosters trust and assures customer satisfaction.
Customer Service Representative
TD Canada Trust Bank
01.2013 - 06.2014
- Delivering a consistent customer service experience to each customer
- Recognizing and responding to the customer's basic needs
- Identifying opportunities to promote and provide advice on TD Canada Trust products and services while assisting in the sales referral process.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with customers.
Customer Service/Cashier
Real Canadian Superstore
06.2011 - 07.2013
- Guiding and solving customer queries
- Overseeing cash transactions, both customer and organizational.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Start-up Associate
Lionstride Stores Inc
01.2012 - 01.2013
- Implemented critical aspects of launching the umbrella category for Lionstride Stores, a third-party fulfillment company
- Tasks performed include: Collating information on over 200 unique items for conversion into a specified data feed format
- Reviewing information supplied by manufacturers for accuracy and completeness
- Working with the Senior Merchandising Manager to develop and apply pricing rules across sub-categories of items within the larger category
- Translating all pertinent information into specified data feed format for onward forwarding to various Lionstride clients.
Education
Regulated International Student Immigration Advisor -
COLLEGE OF IMMIGRATION & CITIZENSHIP CANADA
03.2022
Master's, Business Administration -
Thompson Rivers University
Kamloops, BC06.2012
Bachelor of Science Economics -
Madonna University
Nigeria, Nigeria08.2006
Skills
- Crisis Management
- Cross-cultural communication
- Student Counseling
- Data collection and reporting
- Immigration Regulations Expertise
- Written Communication
- Orientation Programs
- Workforce Management
- Expense Tracking
- Staff Development
- Operations Management
- Inventory Control
- Closing Techniques
- Sales strategy development
- Multitasking proficiency
Reading, Kick boxing, Jogging and networking.
Passionate about reading good books and fitness, because I believe these are big contributors to a solid mental health. I also believe that networking is essential to growth.
Timeline
International Student Advisor
RISIA
05.2021 - Current
Manager/Co-Owner/Head Coach
Warrior Muay Thai
01.2018 - 02.2020
Supervisor
Bulk Barn
09.2015 - 09.2017
Route Sales Rep
Frito Lay Canada
07.2015 - 09.2015
Sales & Leasing Consultant
KAMLOOPS DODGE DEALERSHIP
05.2014 - 04.2015
Customer Service Representative
TD Canada Trust Bank
01.2013 - 06.2014
Start-up Associate
Lionstride Stores Inc
01.2012 - 01.2013
Customer Service/Cashier
Real Canadian Superstore
06.2011 - 07.2013
Regulated International Student Immigration Advisor -
COLLEGE OF IMMIGRATION & CITIZENSHIP CANADA
Master's, Business Administration -
Thompson Rivers University
Bachelor of Science Economics -
Madonna University
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