Osheen Thakur
Ottawa,ON
Summary
Bachelor’s Degree in Liberal Art’s and eagerly ready to enhance my professional career. Over 3 years of experience as Social Media Manager and Customer Services Representative with excellent in resolving complex customer issues. Over 3 years of experience as a sale professional in fast paced business environment with developing and motivating high-efficiency teams that consistently produce upwards overall growth. A result-oriented individual with a track record of exceeding sales targets and consistently ensuring customer satisfaction.
Results-driven professional with extensive experience in sales and marketing. Skilled in crafting and implementing strategic plans that align with business goals and drive revenue growth. A collaborative team player with focus on achieving results through adaptability and effective communication. Demonstrates exceptional skills in market research, campaign management, and customer relationship building.
Overview
6
6
years of professional experience
Work History
Marketing and Sales Manager
Crystal View Lodge
Ottawa
09.2025 - 11.2025
- Led sales initiatives by conducting outreach to potential residents, referral sources, and external resources.
- Collaborated with executive director and regional sales manager to design and execute a dynamic 90-day sales and marketing strategy.
- Achieved and surpassed weekly sales targets for company and community engagement.
- Generated comprehensive weekly sales forecasts to inform strategic decision-making.
- Assisted with telephone inquiries remotely and in real time when possible. Conducted walk-in and scheduled tours for prospective residents and interested parties.
- Collaborated with Executive Director and Regional Sales Manager to streamline operational processes.
- Facilitated training and ongoing in-service sessions for community staff handling inquiry calls and conducting tours.
- Collaborated with cross-functional teams to enhance sales initiatives through targeted coaching and training.
- Managed accurate maintenance of community customer relationship management database through systematic collection and entry of new inquiries.
- Cultivated relationships with potential referral sources through regular field visits. Supported ongoing engagement efforts to strengthen partnerships. Assisted in identifying new opportunities for collaboration.
- Assessed prospective residents to align services with individual needs, enhancing move-in potential.
- Evaluated and qualified current and potential referral sources to align services with specific needs.
- Researched local competition and updated information on new services and market entrants. Assisted in gathering specific market and competitive data for reporting to regional sales manager, executive director, and business analysis team at support center.
- Monitored and documented move-ins and move-outs, assessing referral activity to determine follow-up actions.
- Supported executive director in maintaining community appeal by staging available apartments, model units, common areas, and grounds.
- Facilitated management team in completing move-in paperwork to ensure seamless resident transitions.
- Facilitated submission of essential paperwork and reports to enable regional management oversight of sales efforts.
- Facilitated participation in core Atria Retirement Canada sales training events to enhance sales techniques.
- Facilitated opportunities for community members and prospects to visit and tour by promoting special events.
- Facilitated educational sessions and provided comprehensive information to advisors on senior health and alternative living options.
- Assisted in managing community marketing budget. Supported adherence to budgetary guidelines based on current community census.
- Executed additional responsibilities as required to support team objectives.
Inside Sales Analyst
Accenture
Ottawa, ON
04.2023 - 09.2025
- Reach out to potential clients by cold calling them to sell products.
- Make valuable Facebook & Instagram Ad Campaign for the clients.
- Promote company’s products
- Prepare sales reports routinely
- Analyse market sale statistics and implore results for the improvement of company’s methods and techniques
- Attend to the complaints of customers and establish schedules for calling them to resolve any misunderstanding
- Establish good relationship with customers/clients
- Represent the company in a professional way
- Efficiently and quickly process and distribute customer products
- Understand the needs of the customers
- Learn the various buying habits and expectations of customers in order to be able to recommend to them solutions and specific products
- Study and monitor new products and competitor’s sales
- Handle complaints from customers
- Schedule customer service calls
- Reach and possibly exceed given targets as will be communicated by employer
- Routinely prepare reports on the sales outcomes
- Analyse market statistics and implore improving their company’s methods and techniques
Associate
Amazon
12.2022 - 03.2023
- Prepare reports, statement, forms and presentation, applications as per required
- Respond to telephone, in person or electronically enquiries or forwarded to appropriate department
- Manage and maintain appropriate information in the electronic case files as required
- Coordinating and arranging client event, meeting, appointments, and conferences
- Provide general information to the staff, client and public regarding company or program rules and procedure
- Photocopy and collate documents for distribution, mailing and filling
- Contractual
Team Member
WENDY’S
04.2022 - 12.2022
- Greeting guests, taking orders and processing payments
- Communicating on drive thru with prompt services
- Preparing food and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
Team Member
TIM HORTON’S
01.2022 - 03.2022
- Assists in serving guests in the Restaurant Front of House as required
- Follows all procedures for the preparation of high quality and visually appealing products
- Produces the appropriate quantity of products to satisfy guest demand while minimizing waste
- Merchandises all products in a visually appealing manner
- Monitors raw product inventory levels
- Maintains required documentation
- Assists in serving guests in the Restaurant Front of House as required
- Responsible for handling cash, coffee production, preparing sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order, as well as cleaning, sanitation and food safety.
Content Writer & Sales Representative
WEBFOSYS NETWORKS PVT. LTD.
08.2021 - 01.2022
- Track trends in customer feedback and collaborate with management to determine the root cause of the issue.
- Attending phone calls and answering customer inquiries and resolving issues.
- Manage high-volume content projects for a variety of contract clients
- Deliver client content on time and within budget
- Ensure content is high-quality, on-brand and meets all requirements
- Provide timely updates to both client and the Content Director on all projects
- Provide a high level of customer service to managed clients, including quick response times and consistent communication
- Create comprehensive project briefs and workflows to ensure that deliverables meet client requirements
- Provide top-notch editing and quality assurance on all client deliverables
- Adhere to internal production and administrative processes
- Work as a collaborative team member
Sales Representative & Social Media Manager
Global child prodigy Awards Pvt. Ltd.
05.2020 - 07.2021
- Developing meaningful and engaging content about child prodigies and parenting.
- Working on selecting tags and keywords to make sure content is SEO friendly
- Patiently listening and communicating with all the clients in order to make the final draft
- Working on providing support to the marketing team when required
- Working with sales team to discuss sales strategies and focus generating revenue for the company
- Creating and ensuring seamless delivery of content and producing end-to-end content
- Working on promoting our videos and content on social media
- Developing and writing creative content for our social media platforms such as Facebook, Twitter, YouTube & LinkedIn
Education
Bachelor of Arts - History
St. Bede’s College
ShimlaSkills
- Content Writing
- Lead Generation and Conversion
- Sales Strategy & Execution
- Lead Generation & Conversion
- Pipeline & Funnel Management
- Forecasting & Revenue Planning
- Consultative Selling
- Objection Handling & Closing
- Customer Experience Optimization
- Digital Marketing Campaigns
- Social Media Marketing & Lead Ads
- Meta Ads (Facebook & Instagram)
- Facebook Ads Manager
- Outbound/inbound calling
- Customer Service
- Search Engine Optimization
- Microsoft office
- Word Press
- KPI Tracking & Performance Reporting
- CRM
- Tableau
- Power BI
- Market & Competitive Research
- Team Leadership & Sales Coaching
- Presentation, Negotiation & Communication
- Customer Experience Optimization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Marketing and Sales Manager
Crystal View Lodge
09.2025 - 11.2025
Inside Sales Analyst
Accenture
04.2023 - 09.2025
Associate
Amazon
12.2022 - 03.2023
Team Member
WENDY’S
04.2022 - 12.2022
Team Member
TIM HORTON’S
01.2022 - 03.2022
Content Writer & Sales Representative
WEBFOSYS NETWORKS PVT. LTD.
08.2021 - 01.2022
Sales Representative & Social Media Manager
Global child prodigy Awards Pvt. Ltd.
05.2020 - 07.2021
Bachelor of Arts - History
St. Bede’s College