Osheen Gill

Support Calgary Police Service officers in arrest processing and documentation.

• Book arrestees using SENTRY software and assist with fingerprinting procedures.

• Monitor detainees via CCTV and conduct regular foot patrols to ensure site safety.

• Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
• Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.

Enforced parking regulations and created detailed incident reports.

• Provided excellent customer service by addressing inquiries and assisting with parking-related issues.

• Monitored property for suspicious activities and reported to onsite security teams.

• Responded to radio dispatch calls regarding parking violations and complaints.

Ensured safety and security through access control and asset protection.

• Monitored CCTV and alarm systems, responding promptly to incidents.

• Delivered high-quality customer service while addressing tenant and visitor concerns.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Supervised a team of 4-5 officers in retail and overnight mobile patrol settings.

• Provided exceptional customer service by assisting visitors and addressing concerns.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.