Osheah Kazemae

• Monitor and control access points to the respite shelter, ensuring that only authorized individuals are allowed entry.
Confirm identity and adherence to shelter regulations.
Execute routine inspections around shelter to identify and prevent potential hazards.
• Use surveillance systems to monitor key areas and respond promptly to any unusual activities.
• Respond promptly to calls for service, emergencies, or security incidents within the shelter.
• Follow established protocols for various types of emergencies, including medical situations, conflicts, or security threats.
• Provide assistance and support to shelter clients, ensuring a safe and respectful environment.
• Assist in implementing shelter rules and regulations in a compassionate manner.
• Administer immediate first aid and emergency assistance to shelter clients in need.
• Coordinate with emergency services as required.

• Prepared, amend, validate, process, and challenge requests for all pass/permits issued by the unit
• Received clients and review for accuracy and completeness, a wide variety of documentation and instruct clients of incomplete information to ensure all forms submitted meet legislated and GTAA standards/policies
• Verified that applicants have not been identified as persons not to be allowed access to restricted areas and maintain a high level of confidentiality in dealing with and protecting each client's personal information
• Ensured the highest level of customer service is achieved and maintained through each encounter, despite occasional argumentative clientele
• Provided advice to clients and must be knowledgeable in all relevant pass/permit issuance practices/procedures associated with the multi-tasked operation
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

• In a high net worth environment, responsible for the safe, secure, and customer-focused movement of people and building operations
• Responsible for providing security and customer services in a high-volume luxury residential environment
• Security responsibilities included using surveillance and monitoring systems to control access to and within the building, managing disturbances and incidents
• Hospitality responsibilities include scheduling amenities and supporting the guest experience from coordinating and acting as liaison for entertainment and activities for high profile individuals
• Operations responsibilities included the coordination of secure delivery services, oversight of move-in and move-out activities, shift scheduling and payment coordination, as well as delivery dock logistics
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Knowledgeable on airport security rules and regulations; including oversight of employees and response to incidents and crisis events
• Developed security response plans during crises that involved multiple levels of law enforcement and numerous stakeholders
• Prepared and reviewed incident reports in support of Risk Management protocols as well as daily operations reports
• Created a stronger security posture with patrols and engagement with customers to prevent theft and vandalism
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• First responder to assist passengers with first aid and dispatch resources as needed
• Supervising all security activities to ensure adequate protection in the airport environment
• Lead a team of more than 8 employees including others on the island
• Provided a range of customer services to passengers to enhance their travel experience and eliminate anxiety and stress from their trip by sharing information and assisting customers with logistics, as needed