MCKENNA TUGHAN
Summary
Compassionate and dedicated professional with a Bachelor of Arts (Honours) in Psychology and Sociology and extensive experience in client support and crisis management. Passionate about community service with hands-on experience in operations coordination, data intake, and client support. Dedicated to applying critical thinking and effective communication skills to support and advocate for individuals in need. Adept at providing service coordination for individuals experiencing homelessness as well as developing actionable plans suited to various situations. Skilled in administering emergency interventions (Naloxone), and maintaining positive relationships with internal/external partners.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Back Door Mission
09.2023 - Current
- Daily interaction/support with clients facing homelessness, mental health issues, and/or addictions
- Facilitate and maintain safe/efficient access throughout the HUB
- Assist in navigating, advocating, and supporting clients through internal and external services
- Engage and build trusting rapport with clients while prioritizing client needs and referring appropriately
- Ensure accurate and concise information is included in incident reports and data entry, including HIFIS
- Participate in daily meetings and client care plan discussions to ensure clients receive wrap-around care
- Participate in providing harm reduction supplies along with appropriate education
- Provide support to clients when dealing with crisis/emergency services and applying de-escalation techniques.
Contract Data Intake Worker
Back Door Mission
07.2023 - 08.2023
- Observed and understood a variety of intake touchpoints throughout the HUB
- Collected and organized data based on a group of individuals movement internally throughout the HUB
- Maintained confidentiality based on agencies policies and protocols
- Worked towards preparing a data report for the HUB to understand the intake processes and better assess the needs of their clients.
EAP/Intake Summer Student Clerk
Durham Region Family Services Division
12.2022 - 01.2023
- First point of contact for incoming client telephone inquiries regarding counselling services
- Assessed client service needs as well as the urgency level of client inquiries
- Assessed client eligibility for various programming
- Connected clients to appropriate resources and services within the community
- Scheduled intake appointments in a timely manner
- Responsible for accurate data entry in various programs
- Assisted/prepared for the onboarding of a federal data collection and case management system (HIFIS)
- Organized client lists and efficiently gathered the necessary information
- Prepared information for statistical reports
- Processed referrals in a timely manner.
Education
Bachelor of Arts (Honours) in Psychology and Sociology - Socio-Legal Studies
Trent University
Peterborough04.2023
Skills
- Client advocacy and coordination
- Crisis management
- Effective communication
- Data management
- Maintaining confidentiality
- Ability to work both independently or in a team environment
Certification
- STOP THE BLEED- 02/2024
- FIRST AID/CPR-C- 11/2023
- MENTAL HEALTH FIRST AID- 10/2023
- APPLIED SUICIDE INTERVENTION SKILLS TRAINING (ASIST)- 09/2022
Volunteer Experience
- Back Door Mission, Oshawa, ON, 2023
- Grandview Kids, Oshawa, ON, 2018, 2019
Timeline
Operations Coordinator
Back Door Mission
09.2023 - Current
Contract Data Intake Worker
Back Door Mission
07.2023 - 08.2023
EAP/Intake Summer Student Clerk
Durham Region Family Services Division
12.2022 - 01.2023
Bachelor of Arts (Honours) in Psychology and Sociology - Socio-Legal Studies
Trent University
- STOP THE BLEED- 02/2024
- FIRST AID/CPR-C- 11/2023
- MENTAL HEALTH FIRST AID- 10/2023
- APPLIED SUICIDE INTERVENTION SKILLS TRAINING (ASIST)- 09/2022
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