Oscar Hernandez
Rocklin
Summary
Dynamic professional with extensive experience at Target, excelling in employee training and inventory management. Proven ability to enhance team performance through effective presentations and ongoing support. Skilled in customer service and problem-solving, consistently optimizing operational efficiency and fostering collaboration to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Team Trainer/General Merchandiser and Receiver
Target
Rocklin
03.2024 - Current
- Trained team members to enhance skills and performance.
- Led inbound and outbound operations to optimize efficiency.
- Managed inventory accuracy to reduce discrepancies.
- Conducted presentations for General Merchandise to improve product knowledge.
- Provided ongoing support to team members to enhance performance and confidence.
- Conducted regular assessments of training effectiveness and team readiness.
- Collaborated with management to identify training needs within the department.
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Collaborated with management to identify areas of improvement in organizational processes.
- Instructed new team members on correct procedures for operations.
Internship
The Gualco Group Inc.
Sacramento
07.2023 - 01.2024
- Executed tasks assigned by supervisor efficiently.
- Conducted clerical duties to ensure smooth operations.
- Coordinated event planning and handling for successful outcomes.
- Attended client meetings to document discussions and action items accurately.
- Conducted thorough research on proposed legislation and its potential impacts.
- Monitored political developments and reported findings to senior leadership regularly.
- Analyzed potential legislation for impact on client objectives.
- Researched current laws, regulations and policies related to client objectives.
- Attended hearings, briefings, committee meetings and other events relevant to client interests.
Warehouse Associate/Sales
Floor & Decor
Rocklin
06.2021 - 08.2021
- Facilitated customer support for online order inquiries and issues.
- Demonstrated exceptional customer service skills while engaging with customers on the sales floor.
- Organized products on shelves according to inventory standards.
- Loaded and unloaded merchandise from delivery trucks efficiently.
- Collaborated with team members to meet daily operational goals.
- Followed safety protocols during all warehouse activities diligently.
Shop Hand
Knisley Welding Inc
Loomis
03.2019 - 08.2019
- Routing parts between departments.
- Cut tubing to different sizes.
- Restocked shelves when inventory levels became low or out-of-stock items returned to the shelf.
- Maintained a clean and organized work area to ensure safety compliance.
- Handled inventory management, including stocking materials and supplies.
- Loaded and unloaded materials for incoming and outgoing shipments.
- Assisted customers with product selection, answering questions and providing helpful information.
- Performed daily cycle counts and investigated discrepancies as needed.
Education
Bachelor of Arts - Criminal Justice, Minor in Philosophy
San Francisco State University
San Francisco, CA05.2023
Skills
- Employee training
- Inventory management
- Presentation skills
- Training assessment
- Customer service
- Team collaboration
- Legislative analysis
- Client communication
- Research methodologies
- Customer relationship management
- Effective communication
- Problem solving
- Policy brief writing
- Legislative research
- Policy analysis
- Event networking
- Order fulfillment
- Safety compliance
- Customer support
- Time management
- Loading and unloading
- Data entry
- Inventory tracking
Volunteer Experience
Sacramento Catholic Diocese, Volunteer
Timeline
Team Trainer/General Merchandiser and Receiver
Target
03.2024 - Current
Internship
The Gualco Group Inc.
07.2023 - 01.2024
Warehouse Associate/Sales
Floor & Decor
06.2021 - 08.2021
Shop Hand
Knisley Welding Inc
03.2019 - 08.2019
Bachelor of Arts - Criminal Justice, Minor in Philosophy
San Francisco State University