Devin Ekstrom
Calgary,AB
Summary
Results-driven Team Leader experienced in logistics and retail operations. Enhanced team performance through structured training, proactive supervision, and conflict resolution, achieving consistent success in meeting tight deadlines and demanding targets. Built high-performing teams by fostering a supportive workplace culture focused on safety and continuous development, while implementing strategic solutions that drive productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead, Shipper/Receiver
Lammles Western Wear
Calgary, Alberta
10.2023 - Current
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members, enhancing group productivity.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified process inefficiencies and implemented improvements for better workflow.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Communicated team progress and challenges to senior management, ensuring alignment on goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Sales Outfitter
Lammles Western Wear
Calgary, Alberta
04.2023 - 10.2023
- Guided customers in selecting clothing and accessories, enhancing their shopping experience.
- Provided product knowledge to customers about Western wear brands and styles.
- Addressed customer inquiries and resolved issues, ensuring satisfaction and loyalty.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Greeted customers, provided assistance and responded to inquiries about products.
- Initiated friendly conversation with customers to determine level of assistance required.
- Designed and organized merchandise displays to improve store aesthetics and engage customers.
Education
High School Diploma -
Forest Lawn High School
Calgary, AB06-2023
Skills
- Task delegation
- Team building
- Employee training
- Process improvement
- Conflict resolution
- Goal setting
- Problem solving
- Analytical thinking
- Attention to detail
- Conflict resolution
- Coaching
- Stress management
- Time management
- Team Check-ins
Certification
First Aid
Timeline
Team Lead, Shipper/Receiver
Lammles Western Wear
10.2023 - Current
Retail Sales Outfitter
Lammles Western Wear
04.2023 - 10.2023
High School Diploma -
Forest Lawn High School