Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsty McHale

New Westminster ,BC

Summary

Dedicated hardworking young adult searching for a full time position within this establishment. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in multitasking, computer literacy, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Shipper/Receiver

Gateway Casinos
02.2023 - Current
  • Kept work areas clean, safe and organized.
  • Manage over 10 calls a day for shipping and receiving services
  • Create excel sheets and word documents to organize and manage sales, invoices, and other business expenses
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Regularly reviewed invoices and double-checked orders.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Generated periodic reports to track shipment activities and prepare for delays.

Buster Porter

Gateway Casinos
09.2022 - 02.2023
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Stored supplies safely and securely to prevent theft and damage.
  • Delivered guest messages quickly and correctly, maintaining information confidentiality.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Responded immediately to calls
  • Delivery food and drinks with exception service
  • Cater to bartenders and servers during rushes

Server/Key Holder

Ricky's All Day Grill
09.2021 - 11.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Assistant Manager

Pita Pit
02.2021 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Supervisor

Pita Pit
06.2019 - 02.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Employee

Booster Juice
09.2018 - 07.2020
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

Education

High School Diploma -

Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON
07.2020

Skills

  • Records Accuracy
  • Training and Development
  • Packing and Scanning
  • Critical Thinking
  • Inventory Recordkeeping
  • Performance Goals
  • Cost Control
  • Microsoft Office
  • System Updating
  • Customer Service
  • Task Delegation
  • Advanced Excel Spreadsheet Functions

Timeline

Shipper/Receiver

Gateway Casinos
02.2023 - Current

Buster Porter

Gateway Casinos
09.2022 - 02.2023

Server/Key Holder

Ricky's All Day Grill
09.2021 - 11.2022

Assistant Manager

Pita Pit
02.2021 - 07.2021

Supervisor

Pita Pit
06.2019 - 02.2021

Employee

Booster Juice
09.2018 - 07.2020

High School Diploma -

Regiopolis - Notre Dame Catholic Secondary School

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Kirsty McHale