Oscar Duarte Palacios
San Diego,CA
Summary
Proven professional with a robust background in healthcare, notably at Lemon Grove Care here I enhanced admissions processes and fostered patient relationships. Skilled in regulatory compliance and interpersonal communication, I excel in building connections and ensuring quality care. Achievements include streamlining patient intake and significantly improving patient satisfaction through empathetic service and efficient problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Laison/Assistant Director of Admissions
Lemon Grove Care
07.2024 - Current
- Assist admission department with admissions by processing referrals, Insurance verification, arranging and conducting facility tours.
- Coordinated hospital visits for patient recruitment, facility tours, in person visits.
- Maintained full knowledge of facility policies and procedures to fully explain services offered and select programs to best fit each potential patient needs and goals.
- Developed connections by marketing facility to relay facilities mission to prospective patients and families of future patients.
- Explained admissions processes, housing programs, financial assistance, and social services assistance over, video chat or via email to potential patients.
- Implement policies and procedures to maximize revenue and patient continuity of care.
- Complete 20 plus phone calls day to generate prospective patient intake and referrals and admissions process.
- Guided and supported faculty and staff in development care plans for patients.
Social Services Assistant
Magnolia Post Acute Care
11.2022 - 06.2024
- Developed manual providing information on community resources across county available to residents.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Provided social work services, individual, and family therapy and referrals for medical, dental, ophthalmology continued care.
- Participated in meetings with case managers, interdisciplinary team, Doctors and long-term care ombudsman to discuss personalized centered care plans and continuity of care.
- Monitored progress towards service plan goals.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed manual providing information on community resources across county available to families and children.
Certified Nursing Assistant
CareLinx
08.2021 - 06.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and respiration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 10 plus residents a day under long-term care.
Education
Certificate Nursing Assistant - Nursing Assistant
International Health Group, School of Nursing
San Diego, CA08-2020
High School Diploma -
Point Loma High School
San Diego, CA06-2010
Skills
- Relationship development
- Admissions oversight
- Regulatory compliance
- Relationship building
- Maintaining documents and records
- Problem-solving abilities
- Team collaboration
- Quality assurance
- Written communication
- Interpersonal skills
- Effective communication
Certification
Certified Nursing assistant
Languages
Spanish
Full Professional
Timeline
Community Laison/Assistant Director of Admissions
Lemon Grove Care
07.2024 - Current
Social Services Assistant
Magnolia Post Acute Care
11.2022 - 06.2024
Certified Nursing Assistant
CareLinx
08.2021 - 06.2023
Certified Nursing assistant
Certificate Nursing Assistant - Nursing Assistant
International Health Group, School of Nursing
High School Diploma -
Point Loma High School
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