Summary
Overview
Work History
Education
Skills
Certification
Organizations
Languages
Timeline
Generic

OSAGIODUWA BARRY AMEN

Ottawa,ON

Summary

Proactive and highly skilled Customer Service Representative with over 5 years of experience dedicated to delivering outstanding service and exceeding customer expectations. Proficient in all aspects of customer support, I am a respectful, diplomatic and professional individual and I have consistently demonstrated a deep commitment to resolving issues, fostering positive customer relationships, and enhancing overall satisfaction. My exceptional communication skills, active listening abilities, and problem-solving acumen have allowed me to excel in handling a diverse range of customer inquiries and challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Administrative Assistant

Expertedge Consulting Group (ECG)
04.2023 - Current
  • Received inbound calls from clients as regards their Home and Automobile policies and data entry of their request and information into company software applications
  • Provide accurate responses to clients as regards their Automobile and Home insurance Claims and directing them to the Insurers claims departments
  • Managed clients information across various company applications
  • Handling of client queries as regards claims and connecting them with their insurance company claims department via warm call transfer
  • Sales of various insurance products that suits the needs of clients to clients while processing their insurance via different company software application portals
  • Documentation of up to date information of client files across various company portal.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Care Representative

Vivo Telecommunication
01.2021 - 12.2022
  • Provide exemplary customer service to a diverse client base, consistently achieving a customer satisfaction rating of 100%
  • Respond to an average of 100 customer inquiries per day via phone, email, and live chat, resolving issues efficiently and exceeding departmental response time targets
  • Maintain a deep understanding of the company's products and services, resulting in a 100% improvement in first-contact issue resolution
  • Collaborate with cross-functional teams to resolve complex customer issues, ensuring a seamless customer experience.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service/Office Assistant

Claro Telecomunicacion
01.2020 - 12.2021
  • Managed high-volume customer inquiries in a fast-paced call centre environment, consistently meeting or exceeding performance metrics
  • Recognized for resolving a particularly challenging customer issue, resulting in a 100% increase in customer satisfaction
  • Assisted in the implementation of a new CRM system, contributing to a 100% increase in overall team efficiency
  • Consistently achieved a monthly upselling rate of 100%, exceeding departmental targets and contributing to increased company revenue.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate Course In Basic Presentation - Security Operations Analyst Certified

Microsoft Learn
Canada
11.2023

Associate of Science - Computer Science

Delta State University
Nigeria
08.2015

Skills

  • Effective communication
  • Empathy
  • Attention to details
  • Product/Service Knowledge
  • Cross selling and Upselling
  • Microsoft Office Skills
  • Problem solving
  • Good Interpersonal relationship
  • Time management
  • Conflict resolution
  • Team Collaboration
  • Critical thinking
  • Data Entry

Certification

  • Alberta Insurance General Level 1 2023
  • Business Analysis Hibreed Inc Canada. 2021

Organizations

  • 07/01/23, present, Canada, Rhema Chapel, Children Teacher, Providing attentive and nurturing care to children ages 4-10 during Sunday service., Effective teaching and coordinating children during worship service., Ensure the Saftey and well-being of children by adhering to Saftey protocols and monitoring activities., Collaborating with other volunteers and staff to create a harmonious and enriching environment for children.
  • 05/01/23, present, Canada, Compassions Canada, Child Sponsor and Correspondence, Sending of encouraging letters to children living in less privileged situations all over the world., Fostering positive relationships with children, encouraging emotional and social growth through effective communication and empathy., Collaborating with other volunteers to create harmonious and enriching relationships with children.

Languages

English
Elementary

Timeline

Customer Service Representative/Administrative Assistant

Expertedge Consulting Group (ECG)
04.2023 - Current

Customer Care Representative

Vivo Telecommunication
01.2021 - 12.2022

Customer Service/Office Assistant

Claro Telecomunicacion
01.2020 - 12.2021

Certificate Course In Basic Presentation - Security Operations Analyst Certified

Microsoft Learn

Associate of Science - Computer Science

Delta State University
OSAGIODUWA BARRY AMEN