Amy Camacho
Heilind Electronics
Irvine
1
Language
14
years of professional experience
Detail-oriented professional with 10+ years of experience in administrative support, customer service, and office operations. Skilled in managing records, coordinating daily tasks, assisting staff and visitors, and maintaining organized and efficient workflows. Known for strong communication, problem-solving abilities, and providing dependable support in fast-paced environments.
Work History
Customer Service Representative/Administrative Assistant
7 Years 7 Months- Processed customer orders accurately through order entry systems, ensuring all pricing, quantities, and delivery requirements were correct.
- Generated and maintained open order reports to track order status, identify delays, and provide customers with timely updates.
- Coordinated order expedites by working closely with suppliers, production, and shipping teams to meet urgent customer deadlines.
- Assisted customers with quality-related issues by coordinating with the Quality department to investigate and resolve product concerns.
- Processed Return Merchandise Authorizations (RMAs) for defective, damaged, or incorrect products while ensuring compliance with company procedures.
- Entered customer credits and debits accurately, resolving billing discrepancies and maintaining accurate financial records.
- Responded to customer inquiries regarding order status, product availability, pricing, and lead times.
- Utilized CRM and Telnet systems to manage customer accounts, process orders, and maintain accurate customer records.
- Built strong customer relationships by providing professional, responsive, and solution-oriented support in a fast-paced environment.
- Answered and directed incoming calls, efficiently routing inquiries to the appropriate departments and personnel.
- Managed daily office operations, including ordering office supplies, snacks, coffee, and other workplace essentials.
- Coordinated with vendors and contractors for facility maintenance, repairs, and emergency service requests.
- Greeted visitors and managed secure check-in procedures, ensuring compliance with ITAR and company security protocols.
- Assisted management with special projects and administrative support to improve daily operations.
- Coordinated company meetings, employee events, and office gatherings, including scheduling and vendor communication.
- Maintained office organization by supporting multiple departments and ensuring efficient administrative operations
Accounting/Administration Support
1 Year 7 Months- Created work orders from inspection reports and prepared customer quotes.
- Communicated with customers via phone and email regarding quotes, shipping, and payments.
- Finalized work orders, certifications, and packing slips using Quantum ERP.
- Processed invoices, commercial invoices, and customer payment documentation.
- Entered checks and processed credit card payments in QuickBooks.
- Verified customer credit references and assisted with credit account approvals.
- Maintained accurate customer billing records and distributed invoices.
- Ensured timely order processing by coordinating documentation and customer follow-up.
General Office Clerk
9 Months- Supported the Accounting Department with purchase order processing, data entry, and document management.
- Assisted with weekly check runs, payment processing, and release documentation.
- Collected and tracked subcontractor releases and purchase order documentation.
- Maintained organized filing systems and processed daily incoming and outgoing mail.
- Provided administrative support to ensure accurate and timely accounting operations.
Accounting Administrative Assistant
1 Year 3 Months- Prepared payment batches, maintained backup documentation, and processed move-out statements.
- Supported Accounting Department with invoice processing, data entry, scanning, and document organization.
- Provided receptionist coverage, managed incoming calls, and directed inquiries to appropriate departments.
- Supported resident communication and escalated issues to Regional Managers as needed.
- Processed daily incoming and outgoing mail.
Document Management Specialist/Customer Service Specialist
1 Year 4 Months- Executed data entry, audited new deals for compliance, and ensured accuracy of information in company systems.
- Streamlined deal tracking, organized and scanned records, and maintained efficient document filing.
- Delivered customer service support by resolving inquiries, assessing customer needs, and effectively routing calls to appropriate departments.
- Navigated multiple software systems while assisting customers and updating account information.
- Ordered and tracked office supplies to ensure availability for staff. and processed returned mail while maintaining accurate customer records.
- Assisted Insurance Department with entering and maintaining insurance documentation
Education
High School Diploma
Skills
Administrative Support & Office Operations
Customer Service & Communication
Data Entry & Record Management
Organization & Multitasking
Bilingual Communication (English/Spanish)
Languages
English
Timeline
Customer Service Representative/Administrative Assistant
Heilind Electronics
12.2018 - CurrentRead More
Accounting/Administration Support
Compressed Gas Systems
07.2016 - 02.2018Read More
General Office Clerk
Corporate Contractors Inc.
09.2015 - 06.2016Read More
Accounting Administrative Assistant
Anza Management Company
05.2014 - 08.2015Read More
Document Management Specialist/Customer Service Specialist
Veros Credit
10.2012 - 02.2014Read More
Woodbridge High School
High School Diploma
Read More