Orry Johnston
Clairmont,Alberta
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages teams of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Divisional Sales Manager
Staples Canada
Grande Prairie, AB
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Build relationships with business customers through Staples many programs, Staples Preferred, Staples Eway, Staples Professional, etc.
- Oversee sales growth and opportunity in several departments of the store with a heavy focus on technology and wireless.
- Responsible for all store day to day operations including opening, closing, auditing daily reports, inventory, and being the go to contact for all customer service troubleshooting.
- Manage sales expectations with the sales teams through constant in the moment coaching as well as weekly 1 on 1's.
Store Manager
Mastermind Toys
Grande Prairie, AB
09.2018 - 11.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Operations/Store Manager
Jysk
Edmonton, Canada
11.2016 - 08.2018
- Oversee the day to day operation of the store and all its departments to achieve our daily goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and store policies.
- Directed the ordering, receiving and stocking of merchandise.
- Performed regular audits to ensure accuracy of inventory records.
Store Manager
The Brick
Fort St. John, Canada
01.2015 - 09.2015
- Oversee daily operations of each department of the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Merchandising Supervisor
The Brick
Edmonton, AB
07.2011 - 01.2015
- Created visual displays that showcased products in an attractive manner.
- Developed effective merchandising plans to maximize sales and customer satisfaction.
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
- Directed and supervised team of up to 4 to 8 employees in daily operations.
Education
Travel Diploma - Tourism -Travel Studies
CDI
Online03.2016
Certification - Information And Communication Technology
Google IT Support Certification (In Progress)
OnlineSkills
- Store Merchandising
- POS Systems
- Operations Management
- Retail Inventory Management
- Customer Service Management
- Team Building and Leadership
- Problem-Solving
- Team Leadership
- Team-Oriented
- Retail Merchandise Quality Standards
- Staff Training and Development
- Inventory Management
References
- Rob Boudreau - Store Operations Manager and Regional Operations Manager, The Brick 780-267-0289
- Sue Narayan - Store Manager, The Brick 780-850-0328
- Jim Murphy - District Manager, Mastermind Toys 403-473-8945
- Greg Adams - Store Manager, Jysk 780-246-1604
Timeline
Divisional Sales Manager
Staples Canada
11.2023 - Current
Store Manager
Mastermind Toys
09.2018 - 11.2023
Operations/Store Manager
Jysk
11.2016 - 08.2018
Store Manager
The Brick
01.2015 - 09.2015
Merchandising Supervisor
The Brick
07.2011 - 01.2015
Travel Diploma - Tourism -Travel Studies
CDI
Certification - Information And Communication Technology
Google IT Support Certification (In Progress)
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