Jay Patel
Nanaimo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Divisional Sales Manager
Staples
10.2022 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Mentored junior staff members, fostering a positive work environment that encouraged professional development and career advancement.
- Enhanced customer satisfaction with proactive account management and responsive issue resolution.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Engagement Manager
Pet Smart
12.2021 - 10.2022
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Introduced innovative ideas like referral programs or interactive features that added value both online and offline experiences.
- Managed a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Store Manager
Ruckledge general and liquor store (Gas N Go)
06.2021 - 12.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Assistant Manager
Cumberland general store (Gas N Go)
12.2020 - 05.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Produce Associate
Walmart
09.2019 - 11.2020
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
Diploma in Business Administration - Marketing
North Island College
Courtenay, BC04.2021
Bachelor in Commerce - Accounting
Mumbai University
India04.2018
Skills
- Pricing Strategies
- Verbal and Written Communication
- Policies and Procedures
- Shift Scheduling
- Staff Supervision
- Store Merchandising
- Multitasking and Organization
- Inventory Management
- Payroll Management
- Documentation and Reporting
- Cash Management
- Team Building and Leadership
- Bank and Safe Deposits
- Report Generation
- Complaint Resolution
- Work Planning and Prioritization
- Supply Ordering
- Problem-Solving
Certification
Microsoft office certification
Timeline
Divisional Sales Manager
Staples
10.2022 - Current
Customer Engagement Manager
Pet Smart
12.2021 - 10.2022
Store Manager
Ruckledge general and liquor store (Gas N Go)
06.2021 - 12.2021
Assistant Manager
Cumberland general store (Gas N Go)
12.2020 - 05.2021
Produce Associate
Walmart
09.2019 - 11.2020
Diploma in Business Administration - Marketing
North Island College
Bachelor in Commerce - Accounting
Mumbai University
Microsoft office certification
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