Orlando Moreira
Encino
Summary
Results-driven IT Support Specialist known for exceptional technical troubleshooting skills and collaborative teamwork. Experienced in user education and EMR systems, poised to improve operational efficiency and user support. Recognized for streamlining IT support processes and enhancing user satisfaction across multiple departments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Kaiser Permanente
Woodland Hills, CA
03.2023 - Current
- Provided technical support for hardware and software issues across multiple departments.
- Diagnosed and resolved user-reported incidents with a focus on efficiency and accuracy.
- Assisted in the implementation of IT policies to enhance system security and compliance.
- Trained end-users on new software applications to improve usage proficiency.
- Collaborated with cross-functional teams to streamline IT support processes and workflows.
- Monitored system performance and proactively identified potential issues for resolution.
- Documented troubleshooting procedures to create a comprehensive knowledge base for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
Medical Assistant
Kaiser Permanente
Woodland Hills, CA
08.2012 - 03.2023
- Administered patient care procedures, ensuring compliance with medical protocols and enhancing patient safety.
- Assisted healthcare providers in examinations and treatments, improving workflow efficiency within the clinic.
- Managed electronic health records system, maintaining accurate patient information and facilitating timely access to data.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times for services.
- Implemented quality improvement initiatives that streamlined administrative processes, increasing operational effectiveness within the department.
- Developed training materials for new hires, standardizing onboarding processes and ensuring consistency in service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Medical Assistant - Health Care
Concorde Career College
North Hollywood, CA05-2021
High School Diploma -
Chatsworth High School
Chatsworth, CA06-2018
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Ticket management
- Service Now management
- EPIC Ambulatory proficiency
- Issue troubleshooting
- Ticket support system management
- Desktop support
- User education and training
- Organizational skills
- Collaborative team player
- Mobile device management
Certification
EPIC Ambulatory Proficiency
Medical Assistant Certificate
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist
Kaiser Permanente
03.2023 - Current
Medical Assistant
Kaiser Permanente
08.2012 - 03.2023
Medical Assistant - Health Care
Concorde Career College
High School Diploma -
Chatsworth High School