Oriana Pacheco
Caledon,ON
Summary
Canadian Martyrs Catholic Elementary School, Hamilton - Teaching Assistant
October 2022-April 2023
- Worked one-on-one with children within grades 1-6 with learning disabilities.
Sikh Sewa Society - Sewa Meals for Humanity
July 2022-September 2022
- Provided free, home-cooked meals to individuals with disabilities confined to their homes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR, Sales
Epiroc Drilling Solutions
2023.05 - 2023.10
- Provided customers with quotes and fulfilled their orders of machine parts
- Contributed positively to team-based work environment focused on achieving collective objectives.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Cashier
Shoppers Drug Mart
2019.11 - 2020.09
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier (Supervisor)
Food Basics
2017.09 - 2019.11
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained high level of professionalism in all interactions, setting positive examples for cashier team and cultivating environment of respect and trust.
Education
Bachelor of Arts - Social Sciences
McMaster University
Hamilton, ON04.2024
Skills
- Excellent organizational and communication skills
- Thrives in team environments
- Excellent customer service skills
- Self-motivated, resourceful and confident
- Excellent interpersonal and leadership skills
Languages
English
Native or Bilingual
French
Professional Working
Portuguese
Elementary
Certification
- First Aid & CPR/AED Certified
- GLPTI (Goodlife Personal Training Institute) Certified
Timeline
CSR, Sales
Epiroc Drilling Solutions
2023.05 - 2023.10
Cashier
Shoppers Drug Mart
2019.11 - 2020.09
Cashier (Supervisor)
Food Basics
2017.09 - 2019.11
Bachelor of Arts - Social Sciences
McMaster University
- First Aid & CPR/AED Certified
- GLPTI (Goodlife Personal Training Institute) Certified
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