Oreoluwa Amusa

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained security measures in simple terminology to help users understand malware and phishing threats.

Responsibilities

• Cultivating relationship with donors
• Inspired donors to sign up for monthly contributions
• Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
• Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
• Developed and implemented marketing campaigns targeting donors.
• Contact : -Jake +1 (905) 865-0410

Responsibilities

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Engaged in learning and development opportunities to promote continued performance improvement
• Sought out extra training opportunities to enhance customer relationship management abilities

Responsibilities

• Being knowledgeable to answer questions regarding merchandise items, prices, brands and provide information on promotions
• Greeting customers in a friendly manner
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
• Displayed merchandise by arranging in appealing ways to boost sales
• Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
• Used POS system to process sales, returns, online orders and gift card activations
• Contact : -Jenna +1 (289) 696-9538

Responsibilities

• Analyzed raw data through inherent risk training from superiors
• Developed coding and logical thinking skills through AI training
• Executed technology risk assessments
• Contact : -Kolawole Olaniyi Ayomy2002@yahoo.co.uk