Hi, I’m
Elvis Anazodo
Product Manager
Oakville,Canada
Summary
Diligent individual with proven track record of resolving technical issues and providing exceptional customer service. Successfully assisted users with troubleshooting and system navigation, ensuring smooth resolution of concerns. Demonstrated analytical problem-solving and effective communication skills.
Overview
4
year of professional experience
3
Certification
Work History
Concentrix
Technical Support Representative
12.2023 - 09.2024
Job overview
- Consistently achieved a first-call resolution rate of 45%, reducing customer wait times and improving overall satisfaction
- Successfully handled complex technical cases, requiring in-depth troubleshooting and coordination with various teams
- Actively participated in team meetings and collaborated with colleagues to share knowledge and best practices
Education
Mohawk CollegeHamilton, Ontario
MBA from Product Management
08.2024
University Overview
Awarded
- Honour Roll
Univelcity AcademyLagos, Nigeria
Software Product Design (UX/UI) Certificate
12.2023
University Overview
Awarded
Afe Babalola UniversityEkiti State, Nigeria
Bachelor of Engineering from Mechatronics
01.2021
University Overview
Awarded
Skills
- Device configuration
- Product Demonstration
- Apple product and service knowledge
- Cross-functional support
- Knowledge of accessibility features
- Expert Troubleshooting
- Problem-solving skills
- Software Installation
- Network Connectivity
- Computer Skills
- Multitasking Abilities
- Organizational Skills
- Teamwork and Collaboration
- Excellent Communication
- Active listening skills
- Calm and Professional Under Pressure
- Reliability
- Client Relationship Building
- Experience with store operations and management
- Expertise with Apple Pay
- Money handling abilities
- Complaint resolution
- Professional telephone demeanor
Certification
G Drivers License
Languages
English
Native or Bilingual
Availability
Full-Time
Interests
- Enjoy participating in plank exercises for overall physical and mental well-being.
- Swimming
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Participating in fundraising events to support local charities, schools, or community projects.
- Backpacking and Hiking
- Camping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Staying fit, Cycling, Lawn tennis, Motorsports, Volunteering, Building relationships, Hiking, Travel
I'm always looking for ways to stay active and have fun. I love cycling, especially long rides on weekends. I also enjoy playing lawn tennis and cheering on my favorite motorsports teams. Volunteering is a big part of my life, and I love giving back to my community. Building relationships with friends and family is important to me, and I cherish the time we spend together. Hiking is a great way to explore nature and clear my head, and I'm always up for a new adventure. I also love to travel and experience different cultures.
Timeline
Technical Support Representative
Concentrix
12.2023 - 09.2024
Univelcity Academy
Software Product Design (UX/UI) Certificate
Afe Babalola University
Bachelor of Engineering from Mechatronics
Mohawk College
MBA from Product Management
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