Opeyemi Okunbor
Mississauga,ON
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Letter Carrier
Canada Post
Toronto, Ontario
08.2024 - Current
- Sorted incoming mail into appropriate categories in accordance with organizational guidelines.
- Delivered mail to residential and commercial addresses along designated routes.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Provided assistance to customers by answering questions related to postal services, rates, and regulations.
- Support customer account inquiries and follow up with various department staff to resolve accounting issues and provide support to other staff as required.
- Maintain accurate document record retention.
- Resolved customer complaints in a professional manner within established deadlines, while promoting good customer service.
Restaurant Manager
Loaded Pierogi
Toronto, Ontario
06.2021 - 12.2023
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Logistics Coordinator
SN Logictics
03.2016 - 11.2019
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Reviewed logistics performance with customers against targets, benchmarks and service agreements.
- Directed and supported compilation and analysis of technical source data necessary for product development.
Education
Diploma - Business
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON04-2021
Bachelor of Science - Mechanical Engineering
University of Lagos
Lagos Nigeria 11-2008
Skills
- Analytical Skills
- Interpersonal Skills
- Problem-solving aptitude
- Time Management
- Proficiency in Microsoft Office
- Knowledge in Xplor recreation software
Timeline
Letter Carrier
Canada Post
08.2024 - Current
Restaurant Manager
Loaded Pierogi
06.2021 - 12.2023
Logistics Coordinator
SN Logictics
03.2016 - 11.2019
Diploma - Business
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering
University of Lagos
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