Umar Majeed
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
1
1
year of professional experience
Work History
Letter Carrier
Canada Post
07.2023 - Current
- Delivers letters, documents, and parcels to businesses and homes
- Collects outgoing mail along route, and when necessary, collects money for postage due
- Sorts mail, including packages, according to delivery sequence
- Loads sacks and boxes filled with mail onto and off mail truck
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling
- Communicates with dispatcher and modifies route according to instructions when needed.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
Cashier/Front Desk Attendant
XHALE LOUNGE
01.2023 - 03.2023
- Managing transactions with customers using cash registers
- Collect payments whether in cash or credit
- Resolve customer complaints, guide them and provide relevant information.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
CITT ( Canadian Institute of Traffic And Transportation )
ICL ( Introduction To Canadian Logistics ) Certificate
Completed grade 12 -
Government Post Graduate Collage
Associate degree program, Bachelors of business administration (2 years) -
Government Collage University, Pakistan
Skills
- Handling Challenging Situation
- Multitasking
- Service Sales
- Customer Service
- Organizational Skills
- Team Collaboration
- Memory retention
- Mechanical Aptitude
- Analytical Skills
- Written Communication
- Time management abilities
- Having strong written, oral skills in English, Urdu & Punjabi
Timeline
Letter Carrier
Canada Post
07.2023 - Current
Cashier/Front Desk Attendant
XHALE LOUNGE
01.2023 - 03.2023
CITT ( Canadian Institute of Traffic And Transportation )
ICL ( Introduction To Canadian Logistics ) Certificate
Completed grade 12 -
Government Post Graduate Collage
Associate degree program, Bachelors of business administration (2 years) -
Government Collage University, Pakistan
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