OPEYEMI OGUNDEJI
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Road Traffic Monitoring Customer Representative
Federal Road Safety Corps
03.2012 - Current
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
ABC Transport
04.2008 - 02.2011
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed and updated databases to handle customer data.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Higher National Diploma - Marketing Management
Rufus Giwa Polytechnic Owo
Ondo State Nigeria 07.2005
Skills
- Retail store support
- Warranty Service
- Documentation
- Follow-up skills
- Microsoft Exchange
- Technical Support
- Customer Retention Strategies
- Route Management
- Customer Relations
- Record preparation
- Organizational Skills
- System implementation
- Travel Planning
Languages
English
Full Professional
Certification
- Sales Manager Certificate
Diploma in Development Social service
Assisting disabled person
HOBBIE
Reading, Meeting people and Adventure.
Timeline
Road Traffic Monitoring Customer Representative
Federal Road Safety Corps
03.2012 - Current
Customer Service Representative
ABC Transport
04.2008 - 02.2011
Higher National Diploma - Marketing Management
Rufus Giwa Polytechnic Owo
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