ONYEMA KIZITO AWAJI
Ottawa,ON
Summary
Enthusiastic IT professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of IT Operations Spanning over 5 Years. Competent and multi-skilled IT Support Services Personnel with all-round supervisory and technical expertise which includes but not limited to: Data Centre Management, IT project Management, IT Security , IT networks (LAN, WAN, MAN), IT infrastructure hardware integration, Application & Software Support with proven ability of running ICT systems smoothly and delivering excellent IT services. Motivated to learn, grow and excel in given role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Service Delivery Lead
R.W Tomlinson Group Of Companies
09.2022 - Current
- Championed adoption of ITIL best practices and led team of 4 IT technicians in supporting over 200-300 daily IT service requests and incidents.
- Led and directed team in implementing ManageEngine ITSM Tool for usage by over 1500 company staff.
- Negotiated, Procured over 200 Desktops, laptops and coordinated IT team that handled hardware refresh.
- Contributed to successful completion of major IT projects like Apex Scale systems upgrades and Ready Mix system upgrades by providing crucial support services, such as incident management, problem resolution, and change coordination.
- Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations.
- Negotiated contracts with vendors to secure competitive pricing while maintaining quality standards in service delivery.
- Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
- Mentored junior team members, fostering collaborative and supportive work environment.
ICT Support Services Team Lead
Redtech limited
09.2021 - 06.2022
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Provided leadership and Direction for Team that implemented WAN and LAN networks for Heirs oil and Gas fields and Office Locations.
- Designed requirements and scope for implementation of FreshDesk CRM tools for Redtech ICT support staff.
- Directed team of 7 technicians that designed and implemented NetApp AFF storage,VMware (ESXI) Dell server integration using SAN connection.
- Directed team of 8 personnel that migrated O365 Tenant with active 228 users, from US domain to Africa Domain.
Technical IT Support Officer
Seplat Energy Plc
01.2017 - 08.2021
- Identified issues, analyzed information, and provided solutions to problems.
- Deployment and management of Microsoft VDI on Azure Infrastructure
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted full hardware refresh for over 400 staff which promoted business process and technology advancement
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Installed, configured, and managed Sansi LED screens for Virtual Asset Monitoring (VAM) in Oil and Gas environment which allowed technical unit in Seplat monitor Oben gas plants, production, drilling activities, subsurface activities in real time
- Performed installations, troubleshooting, and maintenance of peripherals such as printers, scanners, docking stations, VoIP Phones, and monitors connected to end users’ systems
Education
Master of Science - Cyber Security
Nottingham Trent University
11.2015
Bachelor of Science - Information & Communication Technology
Nottingham Trent University
07.2013
Diploma in Computing - Computer And Information Systems
Nottingham Trent International College
06.2011
Skills
Personal Skills
- Flexible and Adaptable
- Collaboration, Team building
- Self-motivated professional,Organization and Time Management
- Project Management and Project Coordination
- Leadership, Decision Making, and Good listening skills
Technical Skills
- Operating system(OS) MS-DOS, Windows 7/8/10/11 Server 2008/2012/2012r2/2016/2019, Linux, Android, Apple MAC IOS
- Microsoft business solutions
- Ms server roles and feature ADDS, ADCS, GP Management, DHCP, Hyper V,
- Project management: MS Project, MS SharePoint, Gantt Charts, Designing Work Breakdown Structures
- IT security: Information Security, Computer Security, and Network Security
- Cloud Solutions: VMWare, Huawei Fusion Cloud and Microsoft Azure
- Networking: Network Cabling, Access point management, Wi-Fi, Routers,VPN, Switches, Wi-Fi controllers and other network Monitoring tools
- IT Service Management (ITSM) Oversight
- Project Management
Accomplishments
- Collaborated with team of 4 in the planning, procurement and deployment of over 200 Computers across various company location.
- Used Microsoft Excel to develop software inventory tracking spreadsheets.
Certification
- Project Management Professional (PMP Number: 3769488) - Project Management Institute.
- Lean White Belt Training - Algonquin College cooperate training
- Lean Yellow Belt Training - Algonquin College cooperate training.
- Construction Industry Ethics - BuildForce E-learning Centre.
- Construction 101 & Beyond - Ottawa Construction Association.
- How To be a successful Supervisor - Tomlinson University
Languages
English
Full Professional
Timeline
IT Service Delivery Lead
R.W Tomlinson Group Of Companies
09.2022 - Current
ICT Support Services Team Lead
Redtech limited
09.2021 - 06.2022
Technical IT Support Officer
Seplat Energy Plc
01.2017 - 08.2021
Bachelor of Science - Information & Communication Technology
Nottingham Trent University
Diploma in Computing - Computer And Information Systems
Nottingham Trent International College
- Project Management Professional (PMP Number: 3769488) - Project Management Institute.
- Lean White Belt Training - Algonquin College cooperate training
- Lean Yellow Belt Training - Algonquin College cooperate training.
- Construction Industry Ethics - BuildForce E-learning Centre.
- Construction 101 & Beyond - Ottawa Construction Association.
- How To be a successful Supervisor - Tomlinson University
Master of Science - Cyber Security
Nottingham Trent University
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