ONOME DAVID OGU
Toronto,Canada
Summary
Experienced Client/Sales Support and Customer Representative professional with a strong background in B2B/B2C sales, customer relationship management, and client retention. Proven expertise in optimizing CRM systems, generating leads, upselling, cross-selling, managing accounts, engaging customers, and driving revenue growth. Recognized for exceptional leadership skills as an ambitious Sales Support Manager who consistently surpasses sales goals. Highly effective communicator and valuable contributor to the hiring process, ensuring the selection of highly-qualified candidates for successful team performance. Self-motivated and determined to achieve success with 6 years of dedicated service in the Internet industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client/ Sales Support Executive
Jiji.ng Online Marketplace Limited
02.2019 - 12.2024
- Launched an online help portal using CRM integration to decrease client inquiry resolution time by 30% within six months, improving client self-service efficiency
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
Call Centre Service Representative
Outcess Solutions Limited
04.2018 - 02.2019
- Promoted smart phones to prospective clients, achieving a 30% boost in sales conversion rates over six months using targeted communication strategies
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
Sales/Customer Support/Administrative Officer
Novstar Nigeria Limited
08.2015 - 04.2018
- Achieved sales growth by 15% through consultative selling, financial accuracy, and product recommendations alongside cash balance analysis on a daily basis
- Utilized conflict resolution techniques to resolve customer complaints by 20% and enhanced inventory management through restocking and effective visual merchandising
- Maintained compliance with regulations by monitoring fish welfare, working with veterinarians, and implementing disease control measures, and reducing risk by 10%
Education
Postgraduate Certificate - Project Management-Organisational Strategy
Centennial College
12-2025
Bachelor of Science - Industrial Chemistry
University of Benin
01.2014
Skills
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Sales Software
- Analytical Problem-Solving
- Effective Time Management
- Technical Expertise
- Sales Techniques
- Data Analysis
- Communication Tools
- Empathy
- Active Listening
- Adaptability
- Sales reporting
- Pipeline management
- Account planning
- Sales strategy development
Certification
Data Processing and Graphic Presentation, Eagles Institute of Information Technology, 2014
Languages
English
Native or Bilingual
Timeline
Client/ Sales Support Executive
Jiji.ng Online Marketplace Limited
02.2019 - 12.2024
Call Centre Service Representative
Outcess Solutions Limited
04.2018 - 02.2019
Sales/Customer Support/Administrative Officer
Novstar Nigeria Limited
08.2015 - 04.2018
Bachelor of Science - Industrial Chemistry
University of Benin
Data Processing and Graphic Presentation, Eagles Institute of Information Technology, 2014
Postgraduate Certificate - Project Management-Organisational Strategy
Centennial College
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