Renée Johnson

• Organized daily office operations and administrative workflows for 20–40 active construction projects, including scheduling, documentation control, compliance files, and project reporting.
• Prepared detailed quotes of labor, cost, and materials for projects, ensuring accurate budgeting and efficient resource allocation.
• Created project summary reports detailing photo documentation of completed services. Communicated effectively with property managers, and ensured all files met audit-ready compliance standards.
• Implemented process improvements that increased workflow efficiency, improved documentation accuracy by 20%, and reduced project delays.
• Leadership with data management, correspondence, invoice organization, and internal coordination.
• Coordinated client communications to ensure timely responses and service delivery.
• Managed scheduling for roofing projects, optimizing resource allocation and workflow efficiency.
• Processed client inquiries, providing accurate information about services and solutions.
• Assisted in resolving customer complaints, enhancing overall client satisfaction and retention.
• Collaborated with project managers to track project milestones and deliverables effectively.
• Maintained detailed records of client interactions using CRM systems for data accuracy.
• Developed training materials for new staff, fostering a knowledge-sharing environment.
• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
• Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
• Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
• Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
• Assisted team members in resolving complex client issues, promoting a collaborative work environment.
• Delivered proactive outreach initiatives aimed at deepening relationships with key accounts, driving increased revenue opportunities over time.

• Directed end-to-end management of customer accounts, ensuring accurate CRM updates, strategic project scheduling, and seamless communication across sales, engineering, and customer service teams.
• Led client communications in a high-volume call centre environment, managing both inbound and outbound calls, as well as professional email correspondence, to ensure timely resolution of inquiries and maintain high levels of customer satisfaction.
• Served as a strategic liaison between internal teams and clients, enhancing collaboration across departments, improving project execution, and reducing miscommunication risks.
• Implemented process improvements in account management, order coordination, and client communication, resulting in measurable reductions in project delays and increased customer retention.
• Oversaw contract negotiations to secure favorable terms for clients and company.
• Implemented feedback mechanisms to continuously improve service delivery quality.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

• Order processing, logistics, shipping documentation, and customer service.
• Collaborated with suppliers to resolve shipping discrepancies and optimize routes.
• Trained new team members on shipping protocols and software systems for seamless integration.
• Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
• Generated end-of-day reports covering shipments, productivity, and financial totals.

· Directed daily store operations, including scheduling, inventory management, cash handling, and reporting, ensuring smooth workflow and high team productivity.

· Managed payroll processing and tracked employee hours for accurate, timely compensation.

· Led recruitment efforts, including candidate screening, interviewing, and onboarding, building a high-performing team.

· Coached and trained staff to enhance performance and customer service while implementing process improvements that increased operational efficiency.

• Analyzed sales trends to optimize product placement and inventory management strategies.
• Supervised daily store operations to ensure efficient workflow and high service standards.
• Trained and mentored junior staff on sales techniques and customer service excellence.
• Monitored stock levels, coordinating with suppliers to ensure timely replenishment of merchandise.
• Conducted performance evaluations, providing constructive feedback to promote team development and productivity.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.