Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Omprakash Malvi

Ottawa,ON

Summary

Dedicated customer service professional with a strong focus on enhancing customer satisfaction and loyalty. Proven ability to effectively address concerns through exceptional interpersonal skills, resulting in positive outcomes and improved service delivery. Aiming to leverage expertise in customer relations to drive organizational success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Grocery Associate

Walmart
Ottawa, Ontario
04.2024 - Current
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Greeted customers to determine wants or needs.
  • Created and built product displays to engage customers through visual merchandising.
  • Answered customer inquiries regarding store policies and product availability.
  • Monitored expiration dates and removed outdated products from shelves.
  • Identified and quickly handled spill clean-up.

Tax Preparer Intern

Canada Revenue Agency
Ottawa, Ontario
03.2025 - 04.2025
  • Informed clients about applicable tax credits or deductions they are eligible for based on their filing status.
  • Attended training sessions on new software programs used in tax preparation.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Provided guidance on proper documentation needed for filing purposes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Post Graduatuate Diploma - Financial Services

Algonquin College
Ottawa, None
04-2025

Bachelor - Commerce

The Maharaja Sayajirao University of Baroda
Vadodara, Gujarat, India
03-2023

Skills

  • Customer service
  • Stock management
  • Problem-solving skills
  • Product presentation
  • Interpersonal communication

Certification

  • Income tax planning course
  • Advanced Financial Planning course
  • Financial planning fundamentals course
  • Registered Savings and Retirement Course
  • Insurance and estate planning course

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Limited
Marathi
Limited

Affiliations

  • Playing volleyball on weekends
  • Going to Gym 2 days a week
  • travelling new places
  • Volunteered in college

References

References available upon request.

Timeline

Tax Preparer Intern

Canada Revenue Agency
03.2025 - 04.2025

Grocery Associate

Walmart
04.2024 - Current

Post Graduatuate Diploma - Financial Services

Algonquin College

Bachelor - Commerce

The Maharaja Sayajirao University of Baroda

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Omprakash Malvi