Lisa Hagen
Wildomar
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Grocery Associate
Amazon Fresh Grocery Store
03.2025 - 08.2025
- Provide exceptional customer service, shop customer orders efficiently and accurately, deliver curbside pickup orders, stock shelves, process returns and customer order pickups from Amazon.com
Executive Assistant
Pechanga Gaming Commission
09.2024 - 12.2024
- Provide administrative support to the Commission, serve as the central point of contact for the Commission, respond to and/or direct internal and external email, phone, and in-person inquiries as appropriate, schedule, attend, and record all Commission meetings, prepare Commission meeting minutes, disseminate approved minutes, and notify appropriate people of actions/decisions made during meetings, maintain Commission schedule, including planning and scheduling all meetings, conferences, teleconferences, and travel for the Commission members, prepare and send correspondence on behalf of the Commission
Transportation Administrative Assistant II
DHL Supply Chain
01.2022 - 06.2023
- Process payroll for truck drivers using Kronos and Samsara, manage travel, per diem, reimbursements, and expense reports, schedule meetings and order food
Cage Cashier
Pala Casino
10.2020 - 04.2021
- Front windows: redeem/exchange chips, cash, coin, vouchers, tickets, checks (personal, tribal, travelers, cashiers), and credit card advances for cash equivalents for casino guests, high-limit: issue markers and accept marker payments, receive front money deposits and issue front money withdrawals, transact high denomination chip cash-outs, employee areas: perform exchanges, issue jackpots, issue table fills, accept table credits, issue bankrolls/receive revenue, and cash out tips, maintain impressed bankroll throughout the assigned shift, by proper counting in and out, verifying all funds and transactions, preparing accurate sells for drawer replenishment/accurately completing all required paperwork
Poker Administrative Assistant
Pechanga Resort Casino
06.2005 - 03.2020
- Responsible for maintaining precise, accurate, confidential employee files, payroll files/timekeeping records using Kronos, attendance/disciplinary action records, inventory files, department reports, budget reports, office supplies inventory, maintain daily calendar, coordinating/scheduling appointments/meetings for department assistant director; coordinate departmental training/staff scheduling, set up/maintain correspondence files for various functions within department, prepare letters, memos, reports; draft departmental SOPs and guidelines, provide administrative assistance to the Assistant Director of Poker/OTB Department with minimal instruction or supervision, track revenue and reconcile payments for off-track betting, hiring process – scheduling/conducting interviews/selecting qualified candidates for hire
- Panel member for the Separation Appeal Board; Team Member Advisory Group member 2018-2019
- Team Member of the Year 2013
Education
business management and accounting
Riverside Community College
RiversideSkills
- Typing speed of 62 WPM
- Experienced in financial and operational software
- Customer Service
- Reliable time management
- Workplace safety
- Excellent communication
- Customer service focused
- Training and mentoring
- Retail sales
- Computer skills
- Office administration
Certification
- Meeting Minute Taking Training
Timeline
Grocery Associate
Amazon Fresh Grocery Store
03.2025 - 08.2025
Executive Assistant
Pechanga Gaming Commission
09.2024 - 12.2024
Transportation Administrative Assistant II
DHL Supply Chain
01.2022 - 06.2023
Cage Cashier
Pala Casino
10.2020 - 04.2021
Poker Administrative Assistant
Pechanga Resort Casino
06.2005 - 03.2020
business management and accounting
Riverside Community College
Awards
2013 Team Member of the Year for the Poker Department at Pechanga Resort & Casino