Om Prakash Azad
15061 67A Ave Surrey, BC,Canada
Summary
I am an experienced professional with a strong background in store management including accounts and customer service. With a proven track record of success, I possess the skills and qualities necessary to excel in a managerial role. Throughout my career, I have demonstrated exceptional leadership abilities, keep tracking on accounts (payable, receivable, balance sheet) driving operational efficiency, enhancing customer satisfaction, and achieving business objectives. I have successfully managed teams, fostering a positive work environment that promotes collaboration and high performance. Additionally, I have a customer- centric mindset and excel in providing outstanding service, actively engaging with customers, and resolving any issues to ensure their utmost satisfaction. With my strong work ethic, attention to detail, and ability to motivate and inspire others, I am confident in my ability to make a valuable contribution to any organization.
Overview
10
10
years of professional experience
Work History
Customer service associate
Amazon
Delhi, Delhi, India
08.2020 - 01.2021
- Exceptional Customer Service: Consistently provided assistance to a high volume of customers on a daily basis, maintaining a positive attitude and a strong focus on customer satisfaction.
- Proactive Customer Engagement: Implemented forward-thinking strategies to understand and address customer needs effectively. Actively resolved concerns and inquiries, ensuring a consistently high level of customer satisfaction.
Store Manager
Ivanka Lumiere
New Delhi, Delhi, India
10.2014 - 04.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Checking accounts on daily basis including cost cutting which is not necessary.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Served as connecting link between employees and the management.
- Conduct exit interviews to know the causes of turnover.
- Planning events and promotions for the store.
Front Office Manager
Hotel Hotel Ace Residency
New Delhi, Delhi, India
10.2010 - 09.2014
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Education
MBA - General
University Canada West
Vancouver, BC04.2022
Diploma - Digital Marketing
Digital Marketing Institute (UCW)
Vancouver, BC04.2021
BBA - undefined
Allahabad University
2008
12th - undefined
CBSE Board
2002
10th - undefined
CBSE Board
2000
Skills
- Customer service Team leading Visual Resolving customer complaints
- Staff scheduling
- Sales development
- Collaborative Relationships
- Tracking accounts
- Purchasing and Receiving
- Attentive to Detail
- Basics MS Office XP (Word, Excel and PowerPoint)
Declaration
I do here by confirm that the information given in this form is true to the best of my knowledge and belief.
Name: Om Prakash Azad
Place:
Timeline
Customer service associate
Amazon
08.2020 - 01.2021
Store Manager
Ivanka Lumiere
10.2014 - 04.2020
Front Office Manager
Hotel Hotel Ace Residency
10.2010 - 09.2014
MBA - General
University Canada West
Diploma - Digital Marketing
Digital Marketing Institute (UCW)
BBA - undefined
Allahabad University
12th - undefined
CBSE Board
10th - undefined
CBSE Board