Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

OMOLABAKE GANIYU

Winnipeg

Summary

A highly-motivated Bachelor of Arts in Psychology/Family Social Sciences student with a growing interest in research on human behavior, human development, and cognitive processes. Eager to develop skills in research methodologies, data analysis, and collaborative projects.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Concentrix
11.2023 - 04.2025
  • Deliver Solutions to complex technical challenges, showcasing problem-solving and analytical thinking.
  • Promoted from Level 1 to Level 2 business line within six months due to consistent impressive performance.
  • Train team members and contribute to knowledge sharing within the team.
  • Recognized as Top Performing Employee for Q4 2024.

Assistant Manager

Urban Planet
08.2018 - 08.2020
  • Created an environment for ongoing quality customer service for all customers.
  • Maintained a professional appearance in compliance with the company's policies.
  • Assisted customers and handled all complaints in absence of the store manager.
  • Kept track of store supplies and made requests to replenish products.
  • Assisted with recruitment and training of new staff.
  • Executed visual merchandising strategies aligned with head office standards, boosting store foot traffic by 15%.
  • Handled weekly scheduling and finalizing of payroll in absence of store manager.

Key Holder

Fairweather
05.2017 - 08.2018
  • Analyzed customer needs, resulting in a 25% increase in upsells to higher-value products within six months.
  • Maintained a regular customer base and work to develop lucrative new customer relationships.
  • Took responsibility of running the store in the absence of the store manager.
  • Developed training materials that enhanced team communication skills, resulting in a 20% increase in customer service efficiency.
  • Assisted with training and coaching of new staff members as directed by the manager.
  • Conducted cycle counts for 5,000+ inventory items, reducing discrepancies by 30% within six months.
  • Used guidelines provided by head office to maintain and ensure a consumer focused visual display of products.

Education

Bachelor of Arts - Psychology and Family Social Sciences

University of Manitoba
Winnipeg, Manitoba
05-2027

Diploma -

Educational Advancement Centre
11.2014

Skills

  • Organizational skills
  • Multitasking skills
  • Complaint handling
  • Typing skills
  • Microsoft Office Suite
  • Experimental design
  • Participant management
  • Scheduling
  • Organizing workflows
  • Managing team dynamics
  • Written communication skills
  • Verbal communication skills

Volunteer Experience

Emotional Chat Responder 

Certified Listeners Society - Remote | 05/2025 - Present 

  • Provide empathetic, nonjudgmental emotional support to individuals through online chat, ensuring confidentiality and respect.
  • Utilize active listening and de-escalation strategies to assist people experiencing stress, loneliness, or crisis.
  • Assess user needs and offer appropriate coping strategies or resources when necessary.
  • Coordinate chat shifts by supporting fellow responders, monitoring conversation flow, and ensuring adherence to organizational guidelines
  • Offer guidance to responders during complex interactions and escalate cases to supervisors when necessary.


Research Assistant (Volunteer), PRESCI Lab

University of Manitoba - Winnipeg, MB | 08/2025 - Present 

  • Conduct background research and summarize academic articles to inform project design and analysis.
  • Collaborate with graduate students and faculty members to ensure accuracy and consistency in research tasks.
  • Contribute to lab meetings by discussing findings, raising questions, and suggesting resources relevant to project goals.
  • Support ongoing projects through literature reviews and data organization.
  • Assist in the collection, coding, and management of research data in accordance with ethical guidelines


Certification

  • Reclaim Your Digital Space, Canadian Women's Foundation - 2025
  • Signal for Help Responder, Canadian Women's Foundation - 2025
  • WRHA PHIA Training - 2025

Languages

English
Native or Bilingual

Timeline

Technical Support Representative

Concentrix
11.2023 - 04.2025

Assistant Manager

Urban Planet
08.2018 - 08.2020

Key Holder

Fairweather
05.2017 - 08.2018

Diploma -

Educational Advancement Centre

Bachelor of Arts - Psychology and Family Social Sciences

University of Manitoba

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OMOLABAKE GANIYU