OMOBOLA ABE-OMOPARIOLA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS
01.2023 - Current
- Contributing to the company's targets by identifying, developing and fulfilling simple sales opportunities and closing them
- Maintaining quality, long-standing relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
MTN
04.2019 - 12.2022
- Processing day to day transactions
- Demonstrate success in a target-based performance environment, and contribute positively to a team.
- Explain complicated concepts simply to the understanding of the customers
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Zenith Bank
11.2016 - 03.2019
- Being a technology expert and sharing my knowledge by introducing clients to the banks mobile banking. applications and assisting them to better manage their banking needs.
- Build strong customer relationships in a professional manner and deliver excellent customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Graduate Certificate - Global Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2024
MBA - MBA
Ahmadu Bello University
Zaria, Nigeria05.2016
Bachelor of Science - Accounting
University of Ilorin
Kwara, Nigeria06.2002
Skills
- Complaint Resolution
- Professional, friendly and efficient in assisting customers
- Comfortable with Consultative Sales
- Have strong technical skills and the ability to promote digital and self-service banking options to customers
- CRM
- Service standard compliance
- Professional telephone demeanor
- Stock management
- Training development aptitude
- Account management
- Complaint resolution
- Key stakeholder relationship building
- Money handling abilities
- Creative problem solving
Certification
- Associate Chartered Accountant (ACA ) - 2020
- Fellow National Institute of Marketing (FNIM) - 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Customer Service Representative
HGS
01.2023 - Current
Customer Service Representative
MTN
04.2019 - 12.2022
Customer Service Representative
Zenith Bank
11.2016 - 03.2019
Graduate Certificate - Global Business Management
Centennial College of Applied Arts And Technology
MBA - MBA
Ahmadu Bello University
Bachelor of Science - Accounting
University of Ilorin
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