A highly motivated and results-driven sales associate with over 10 years of sales and customer-facing and service delivery combined with a proven track record of exceeding sales targets and delivering exceptional customer service. Seeking a challenging sales position in a reputable organization where I can utilize my strong interpersonal skills, product knowledge, and passion for exceeding customer expectations. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors.
Hi, I’m
ESTHER OCHEFU
Burnaby,Canada
Summary
Overview
12
years of professional experience
Work History
Stanbic IBTC bank PLCV.I, Lagos
Customer Service Officer/Relationship Manager,
10.2015 - 04.2023
Job overview
- Deployed a more robust solution that reduced the turnaround time for the resolution of customer requests by 50%
- Customer acquisition and onboarding.
- Executed relevant customer instructions to ensure a high level of customer satisfaction and quality service output
- Responsible for detecting process errors in my unit that stopped the risk of legal exposure for the bank
- Provide account maintenance on accounts within the agreed SLA and in line with the bank’s procedures and ethical standards
- Resolved customers’ complaints, provided excellent service, and managed relevant customer information.
Generation Iron Studio.Ikeja, Lagos
Sales Associate
03.2012 - 08.2015
Job overview
- Maintained customer database and developed reports; facilitated sales and installation of household products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged Walk-in customers in friendly, professional dialogue to determine needs and offer product options.
- Consistently meet weekly and monthly sales quotas and share after-sales service information sheets with appropriate units.
- Collected payments and provided accurate change.
- Prepare quarterly team sales reports and present same at the quarterly sales review meetings.
CNSSL Jos. Seconded to MTN Nigeria
Customer Representative Officer
01.2011 - 04.2012
Job overview
- Attended to relevant inbound calls, resolved issues, challenges, and complaints, and escalated them where necessary
- Placed outbound and follow-up calls to ensure that customers get needed support to use products/services effectively
- Maintained customer database and developed reports; facilitated sales and activation of MTN products and services
- Resolved 50+ daily customer issues on communication and handled transactions within the approved processing time.
Education
University Canada WestVancouver, BC
MBA
University Overview
BENUE STATE UNIVERSITY
Bachelor of Science from Mass Communication
09.2008
University Overview
- Major in Business Communication
Skills
- Proven ability to meet and exceed sales targets consistently
- Excellent team player and team coordination skills
- Excellent interpersonal and communication skills
- Strong product knowledge and the ability to educate customers on features and benefits
- Exceptional customer service skills, ensuring customer satisfaction and repeat business
- Detail-oriented with strong organizational and time management skills
- Planning and organization
- Information management
- Filing and documentation
- Administrative Support
- Honesty & Integrity
- Loss Prevention
- Team Building
- Call Monitoring
- Complaint Resolution
- Cross-Functional Collaboration
- Meticulous Attention to Detail
- Schedule Management
- Cash Handling
- Customer Retention
Languages
Languages
Accomplishments
Accomplishments
- Won the beyond excellence award three quarters in a role, for service excellence and teamwork, excellence in teamwork, and Risk mitigation.
References
References
Reference available on request.Timeline
Customer Service Officer/Relationship Manager,
Stanbic IBTC bank PLC
10.2015 - 04.2023
Sales Associate
Generation Iron Studio.
03.2012 - 08.2015
Customer Representative Officer
CNSSL Jos. Seconded to MTN Nigeria
01.2011 - 04.2012
University Canada West
MBA
BENUE STATE UNIVERSITY
Bachelor of Science from Mass Communication
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