Omid Halimi

Customer Service, Cashier & Front-End Associate

McDonald's

01.2024 - Current

Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
Maintained store presentation standards by organizing merchandise and restocking shelves timely.
Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
Maintained tidy and organized store environment to comply with cleanliness standards.
Used POS system to process sales, returns, online orders, and gift card activations.
Assisted customers with prompt and polite support in-person and via telephone.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Actively engaged customers to provide general assistance and information on store merchandise.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Performed cash, card, and check transactions to complete customer purchases.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Built customer loyalty and retention by delivering excellent shopping experiences.