ANJALBAL PUTHAM KANDIYIL
8680 Montcalm St, Vancouver,Canada
Summary
Results-oriented MBA candidate with expertise in retail operations, customer service, sales outreach, and inventory control. Managed high-volume cash transactions and streamlined receiving operations while efficiently resolving customer concerns. Known for executing structured processes and maintaining accurate documentation in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front-End Customer Service Associate & Cashier
Safeway
Vancouver, Canada
01.2024 - Current
- Addressed inquiries, handled complaints, and supported product-related concerns to enhance customer satisfaction at front desk.
- Process high-volume daily transactions across cash, debit, and credit while maintaining 100% cash drawer accuracy.
- Perform end-of-shift reconciliation and assist with discrepancy resolution procedures.
- Coordinated with team members to maintain efficient store operations during peak hours.
- Assist in merchandise replenishment and maintain store presentation standards.
- Verified deliveries, conducted inventory counts, and updated stock records to streamline back door receiving process.
Kitchen Operations Support
Fighter Chicken
Vancouver, Canada
08.2024 - 10.2024
- Ensured sanitation and compliance with health standards to promote a safe kitchen environment.
- Assisted in stock replenishment and monitored supply levels to maintain operational readiness.
- Executed day-to-day duties with precision to uphold service quality.
- Managed customer orders and processed payments in a fast-paced environment.
Front Desk Customer Service Executive
Lulu Mall
Kochi, India
01.2023 - 12.2023
- Managed high customer footfall at front desk, ensuring positive first impressions for visitors.
- Addressed and resolved customer complaints, service requests, and general inquiries professionally and efficiently.
- Strengthened customer satisfaction through proactive problem-solving and effective communication, fostering loyalty.
- Coordinated with store outlets and mall administration to resolve escalated issues, enhancing service delivery.
- Provided clear information regarding store locations, promotions, and mall services.
- Maintained service logs and ensured accurate documentation of customer interactions.
Business Development Associate
BYJU’S (Think and Learn Pvt. Ltd.)
Thrissur, India
01.2022 - 12.2022
- Closed sales transactions in real-time during customer interactions.
- Executed structured cold-calling campaigns, resulting in a steady pipeline of qualified sales leads.
- Facilitated revenue generation through targeted communication and thorough needs assessment.
- Promoted educational services and addressed client objections effectively.
- Updated CRM records and ensured timely follow-ups to enhance lead engagement.
- Improved customer satisfaction by resolving service-related concerns efficiently.
Education
Master of Business Administration -
University Canada West
Vancouver, BC01.2025
Bachelor of Engineering - Mechanical Engineering
Dr. N.G.P Institute of Technology
India01.2021
Skills
- Front Desk Customer Service
- Appointment scheduling
- Inbound call management
- Sales upselling
- Complaint resolution
- Team collaboration
- Retail Operations Support
- CRM & POS Systems
- CRM Software
- Inventory Tracking Systems
- Inventory control
- Microsoft Excel
- MS Office
- Microsoft PowerPoint
- Problem solving
- Time management
- Cash handling
- Effective communication
- Attention to detail
- Conflict resolution
- Relationship building
- Teamwork
- Business operations
- Lead generation
- Up-selling techniques
- Relationship building
- Complaint resolution
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Tamil
Full Professional
Malayalam
Native/ Bilingual
Timeline
Kitchen Operations Support
Fighter Chicken
08.2024 - 10.2024
Front-End Customer Service Associate & Cashier
Safeway
01.2024 - Current
Front Desk Customer Service Executive
Lulu Mall
01.2023 - 12.2023
Business Development Associate
BYJU’S (Think and Learn Pvt. Ltd.)
01.2022 - 12.2022
Master of Business Administration -
University Canada West
Bachelor of Engineering - Mechanical Engineering
Dr. N.G.P Institute of Technology