Jennifer Mary Eastel
Toronto,Canada
Summary
Responsible and motivated employee with customer service, multitasking and time management abilities. Detail-minded and customer-oriented, capable to handle customer inquiries, checkout, refund and exchange of merchandise.
Overview
11
11
years of professional experience
Work History
Cashier Supervisor
T&T supermarket
Toronto, Canada
01.2024 - Current
- Carried out store opening and closing procedure to ensure smooth daily operation.
- Delivered high quality customer service using active listening and engagement skills to resolve customer complains, respond to customer inquiries and settlement of refund or exchange of items
- Supervised cashiers to resolve checkout issues, review cashiers cancelled checkout items and release locked POS system
- Evaluated cashiers performance, provided feedback and set target for improvement
- Trained new hires on the use of POS systems, store policies and procedures, safety protocols, and customer service skills.
Cashier
T&T supermarket
Toronto, Canada
04.2023 - 12.2023
- Scanned and weigh customer items, collected payments and provided accurate change
- Packed purchase items in orderly manner to promote customer satisfaction
- Assisted customers at self-checkout counter and divert high-traffic during peak hours
- Helped with purchases and signed customers up for rewards program
Associate Medical Laboratory Technologist
Department of Chemical Pathology, Prince of Wales Hospital
Hong Kong, Hong Kong
10.2014 - 09.2022
- In-charged in laboratory operations including instruments calibration, quality controls, specimen analysis and result authorization for rapid response and core laboratory in night shift
- Solid experience on specimen analysis by cobas C8000 clinical chemistry platform, cobas C801 immunoassay platform, trace element detection by ICP-MS, therapeutic drug monitoring by LC-MS/MS, pharmacogentics analysis by real-time PCR and NGS.
- Prioritized workload to improve specimen turn-around time and enable smooth completion of analysis ahead of deadline
- Handled clinical specimens reception, pre-analytical procedures and post-analytical inventory.
Medical Laboratory Technician
The Chinese University of Hong Kong
, Hong Kong
10.2013 - 10.2014
- Followed laboratory guidelines for handling biological specimens
- Registered specimens and monitor tracking on laboratory information system
- Maintained instruments in fully operational condition
- Performed quality control procedures to validate test results according to established standards.
Education
Master of Science - Medical Laboratory Science
Hong Kong Polytechnic University
09.2021
Master of Science - Biotechnology
Hong Kong University of Science And Technology
01.2004
Bachelor of Science - Biochemistry
Hong Kong University of Science and Technology
09.2002
Skills
- Client-oriented
- Good communication skills
- Team-player
- Flexible
- Collaborative
- Computer proficiency
- Microsoft 365
Accomplishments
- T&T Outstanding staff of FM store
- P7 2023
- P4 2024
Languages
English, CELPIP General Average score 10
Timeline
Cashier Supervisor
T&T supermarket
01.2024 - Current
Cashier
T&T supermarket
04.2023 - 12.2023
Associate Medical Laboratory Technologist
Department of Chemical Pathology, Prince of Wales Hospital
10.2014 - 09.2022
Medical Laboratory Technician
The Chinese University of Hong Kong
10.2013 - 10.2014
Master of Science - Medical Laboratory Science
Hong Kong Polytechnic University
Master of Science - Biotechnology
Hong Kong University of Science And Technology
Bachelor of Science - Biochemistry
Hong Kong University of Science and Technology
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