Work History
Education
Skills
Accomplishments
Timeline
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Ome Alam

Roxboro,Québec

Work History

Sales and Customer Service Agent - Contact Center

Air Canada
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

MasterCard Customer Service

BMO financial group
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Currency Teller

Ice Currency Exchange
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Passenger Service Agent

Air Transat
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Education

École Secondaire Dorval-Jean XXIII
Montreal, QC

Skills

  • 10 years experience in various administrative and customer service roles
  • Problem Solving strong Communication
  • Willing to work late night, overtime and weekends
  • Easy and quickly acquires new skills
  • Airline Operations
  • Technical Support
  • Positive Attitude
  • Excel Spreadsheets
  • Time Management
  • Administrative Task
  • Special Requests

Accomplishments

  • 2014 Collège Vanier
  • Gestion de commerces– 2013 École Secondaire Dorval-Jean XXIII
  • DES complété
  • Expérience de Travail
  • Octobre 2019 – novembre 2021 BMO financial group
  • Agente de vente et service à la clientèle - centre contact
  • Juillet 2015 – Juillet 2019 Aerrianta International North America
  • Associé aux ventes Luxury (Dior/Mont blanc/ Longchamp/Rudsak)
  • Avril 2014 – Juin 2015 Zara
  • Caissière/ associé aux ventes
  • Novembre 2010 – Avril 2014 Marché Adonis
  • Chef Caissière
  • Compétences:
  • Informatique et logiciel
  • Connaissance de Windows et iOS
  • Microsoft Office et Adobe Flash
  • Langues
  • Crire : Français et Anglais
  • Parler: Français et Anglais
  • Autre Compétences :
  • Initiative, social, esprit de travailler en équipe, polit et responsable
  • Bénévolat :– 2013 École secondaire Dorval-Jean XXIII
  • Aide-général pour les spectacles
  • Référence Disponible Selon Demande

Timeline

Sales and Customer Service Agent - Contact Center

Air Canada

MasterCard Customer Service

BMO financial group

Currency Teller

Ice Currency Exchange

Passenger Service Agent

Air Transat

École Secondaire Dorval-Jean XXIII
Ome Alam