OMASIRICHUKWU EZEH
Calgary,AB
Summary
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Young Talented Fellows (YOUTAF)
10.2024 - Current
- Company Overview: Young Talented Fellows (YOUTAF), Canada
- Managed day-to-day administrative tasks, including scheduling, filing, and correspondence
- Prepared and distributed agendas, meeting notes, and other essential documentation
- Acted as the first point of contact for inquiries, providing professional and efficient responses
- Coordinated communications between team members, stakeholders, and external organizations
- Maintained accurate and organized records, databases, and spreadsheets
- Assisted with data entry, report preparation, and tracking progress on projects
- Young Talented Fellows (YOUTAF), Canada
FRONT DESK ATTENDANT
Micsemos Global Resources Limited
04.2023 - 08.2024
- Company Overview: Micsemos Global Resources Limited, Nigeria
- Managed front desk operations, including greeting visitors, answering phones, and handling inquiries with professionalism and courtesy
- Maintained accurate records of daily transactions and communications, including visitor logs and appointment calendars
- Assisted with administrative tasks such as filing, data entry, and preparing correspondence, contributing to the smooth operation of the office
- Implemented office procedures that improved efficiency and organization, including optimizing the check-in/check-out process
- Micsemos Global Resources Limited, Nigeria
Remote Customer Service representative
VoixyAI
08.2023 - 04.2024
- Company Overview: VoixyAI, Canada
- Analyzed customer feedback and usage patterns to identify trends and recommend improvements to product features and support processes
- Responded to customer inquiries via phone, email, and live chat, resolving issues efficiently and ensuring high levels of customer satisfaction
- Provide product information to help customers make informed decisions
- Achieved a 95% customer satisfaction rating
- VoixyAI, Canada
Education
Diploma - Business Administration
Southern Alberta Institute of Technology
07.2026
High School Certificate - WAEC & NECO
Federal government of Warri College
10.2023
Skills
- Organization and administrative skills
- Customer Service Excellence
- Adaptability and Flexibility
- Team Collaboration
- Effective Communication and Active Listening
- Multitasking and Time Management
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
Relatedexperience
Received a Word Associate and Excel Associate badge from Credly for completing and passing the Word and Excel Associate certification exam.
Languages
English
Certification
CREDLY Microsoft Office Specialist (MOS) :Word Associate
CREDLY Microsoft Office Specialist(MOS) : Excel Associate
Timeline
Administrative Assistant
Young Talented Fellows (YOUTAF)
10.2024 - Current
Remote Customer Service representative
VoixyAI
08.2023 - 04.2024
FRONT DESK ATTENDANT
Micsemos Global Resources Limited
04.2023 - 08.2024
High School Certificate - WAEC & NECO
Federal government of Warri College
CREDLY Microsoft Office Specialist (MOS) :Word Associate
CREDLY Microsoft Office Specialist(MOS) : Excel Associate
Diploma - Business Administration
Southern Alberta Institute of Technology
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