Omar Rafih
Calgary,AB
Summary
Experienced and outgoing individual with a passion for volunteering and providing support to non-profit organizations. Skilled in assisting with daily tasks and meeting the needs of the organization. Recognized for friendly and helpful interaction with employees and visitors requiring services. Motivated by a strong sense of purpose, committed to achieving tangible and meaningful results through diligent work.
Overview
3
3
years of professional experience
Work History
Volunteer
ALFALAH CALGARY ISLAMIC CENTRE
02.2022 - Current
- Helped organize fundraisers to benefit organizational objectives
- Participated in community clean-up and enrichment projects
- Built proficiency in event planning and coordination by organizing several successful events for the organization
- Utilized problem solving and organizational skills to manage multiple tasks simultaneously
Shelf Stocker and Helper
Buck Or Two Plus
01.2023 - 04.2024
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
Printing & Customer Service
EZ Print
02.2022 - 08.2022
- Maintained accurate records of job progress, supplies used, time frames and other relevant information
- Organized printed materials into batches ready for delivery or further processing
- Assisted in the production of high-quality print jobs by monitoring press operations during runs
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
High School Diploma -
Forest Lawn High School
Calgary, AB06.2025
Skills
- Excellent People Skills
- Customer Service
- Product and Service Sales
- Verbal and Written Communication
- Team Collaboration
- Disciplined
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Shelf Stocker and Helper
Buck Or Two Plus
01.2023 - 04.2024
Printing & Customer Service
EZ Print
02.2022 - 08.2022
Volunteer
ALFALAH CALGARY ISLAMIC CENTRE
02.2022 - Current
High School Diploma -
Forest Lawn High School
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