Omar Omar
Toronto,CANADA
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tim Hortons
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Receptionist
BETPAWA
12.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Collected room deposits, fees, and payments.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Education
BBA - Business Administration
College of Business Education
DSM,TANZANIA11-2021
High School Diploma -
Shaaban Robert Sec School
DSM,TANZANIA11-2020
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Customer Service Representative
Tim Hortons
05.2024 - Current
Front Desk Receptionist
BETPAWA
12.2021 - 07.2023
BBA - Business Administration
College of Business Education
High School Diploma -
Shaaban Robert Sec School
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Wendy WiltzenWendy Wiltzen
Food Counter Attendant at Tim HortonsFood Counter Attendant at Tim Hortons
CYNTHIA OSARO EKECYNTHIA OSARO EKE
Food Service Supervisor at Tim HortonsFood Service Supervisor at Tim Hortons
APEKSHYA KHANALAPEKSHYA KHANAL
Crew Member at Tim HortonsCrew Member at Tim Hortons
RICA ELLAINE KABILINGRICA ELLAINE KABILING
Cleaning Crew Member at Artan IngervCleaning Crew Member at Artan Ingerv