OMAR COOPER
Toronto,Canada
Overview
4
4
years of professional experience
Work History
Senior Associate - Investment Operations
BMO Financial Group
08.2021 - Current
- Reviews the validity and processes mutual fund in-kind and in cash transfer out of personal and corporate client accounts, as well as charitable donations to other Financial Institutions.
- Follows Standard of Procedure to fulfill day-to-day transactions, activities, processes and to all Service Level Agreements
- Co-ordinates with teammates to process qualifying transfer requests and rejecting requests that were not valid to client’s financial institution, providing reason and requesting resubmission
- Communicated with Financial Advisors and Branch Managers to resolve discrepancies regarding client accounts, escalating if necessary.
Sales Associate
TJX Canada – Marshalls, Winners
09.2019 - 07.2021
- Displayed high levels of customer service and accurately processed purchases, refunds, and exchanges according to TJX practices and guidelines
- Arranged new merchandise and developed displays to craft a customer experience in-store to encourage customer sales
- Built and maintained relationships with teammates, management, and customer to drive team success and a positive experience.
Logistics Analyst
C2G Shipping Bahamas
03.2020 - 08.2020
- Streamlined the flow of inventory and ensuring that all items shipped from the United States to the Bahamas are properly accounted for and customers obtain their rightful merchandise
- Priced items brought in the country and billing them according to Bahamas Customs duty and company rates, about 500 items per week
- Facilitated communication between transportation companies, contractors, and customers to efficiently handle logistics problems
- Promptly conducted mass communication to 300 customers regarding their shipment of items.
Education
Honor Bachelor of Business Administration - International Commerce and Global Development
Niagara College
06.2021
Skills
- Market Research
- Data Analysis and visualize data via SPSS, Tableau, Microsoft Excel
- Quantitative/ Quantitative Research
- Project Management
- Business/ Cross Cultural Communication
- Emotional Intelligence
- Operational Analysis
- Creative Writing
- Logistics
- Communication/ Public Speaking
- Customer Service
Clubs & Interests
- Toastmasters
- Philosophy
- psychology
Timeline
Senior Associate - Investment Operations
BMO Financial Group
08.2021 - Current
Logistics Analyst
C2G Shipping Bahamas
03.2020 - 08.2020
Sales Associate
TJX Canada – Marshalls, Winners
09.2019 - 07.2021
Honor Bachelor of Business Administration - International Commerce and Global Development
Niagara College
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