Omar Cervantes
La Puente
Summary
Dynamic and dedicated Bus Operator at Southland Transit with a clean driving record and exceptional customer relations skills. Recognized for consistently exceeding on-time performance goals and enhancing passenger satisfaction through effective communication and safety protocols. Proficient in route navigation and emergency procedures, ensuring a safe and efficient transit experience.
Overview
7
7
years of professional experience
Work History
Bus Operator
Southland Transit
Baldwin Park, CA
01.2026 - Current
- Operated buses efficiently, ensuring timely arrivals and departures at designated stops.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Assisted passengers with boarding, providing information on routes and schedules.
- Maintained accurate records of passenger counts and fare collections during shifts.
- Responded promptly to passenger inquiries, enhancing overall customer experience.
- Collaborated with team members to ensure smooth transit operations during peak hours.
- Implemented safety protocols to minimize risks and enhance passenger safety on board.
- Adapted quickly to changing schedules and route adjustments based on real-time conditions.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
Lot Porter
Tustin Mazda
Tustin, CA
02.2026 - 03.2026
- Delivered exceptional customer service by assisting with vehicle organization and preparation for showings.
- Maintained cleanliness and presentation of vehicles on the lot to enhance visual appeal.
- Conducted routine inspections of vehicles, ensuring readiness for sales and test drives.
- Assisted in managing inventory, tracking vehicle movements, and updating records accurately.
Forklift Driver
Dart Logistics
12.2025 - 01.2026
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted pre-shift inspections to ensure equipment safety and compliance with regulations.
- Loaded and unloaded freight accurately, minimizing damage and ensuring timely deliveries.
- Maintained accurate inventory records while utilizing warehouse management systems effectively.
- Assisted in training new drivers on safe operating procedures and equipment handling.
- Implemented best practices for stacking and storing materials to maximize space utilization.
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Loaded warehouse trailers using Type forklift.
- Examined shipments for quality and accuracy.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Participated in routine safety training sessions to stay current on best practices within the industry.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Transported goods between warehouse locations according to shipment and storage needs.
- Trained new employees on proper forklift operation, contributing to a safer work environment.
- Safely operated lift beams, swivel-hooks, hoists and forklifts.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
Delivery Driver
Pool and Electrical Supplies
06.2025 - 08.2025
- Operated delivery vehicle to transport supplies efficiently and safely.
- Managed inventory checks and ensured accurate order fulfillment.
- Communicated with clients regarding delivery schedules and service updates.
- Collected payments and processed transactions at point of delivery.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in loading and unloading materials to optimize delivery efficiency.
- Collaborated with warehouse staff to streamline logistics processes.
- Adhered to safety protocols, contributing to a safe working environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Lot Porter
Sierra Auto Cars
Monrovia, CA
03.2019 - 12.2024
- Organized vehicle inventory for optimal display and accessibility.
- Assisted customers with inquiries regarding vehicle features and availability.
- Maintained cleanliness of lot, ensuring vehicles presented professionally.
- Coordinated vehicle movement for deliveries and test drives efficiently.
- Monitored fuel levels and performed basic maintenance checks on vehicles.
- Supported sales team by preparing vehicles for customer demonstrations promptly.
- Contributed to safety compliance by adhering to lot regulations consistently.
- Collaborated with service department to schedule vehicle maintenance appointments effectively.
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.
Education
High School Diploma -
Bassett High School
La Puente, CA01.2018
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Weather conditions adaptation
- Vehicle maintenance
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Troubleshooting skills
- Customer relations skills
- Special needs
- Passenger assistance
- Route navigation
- GPS mapping
- Route planning
- Incident reporting
- Valid state license
- GPS applications
- Preventive Maintenance
- Emergency procedures
- Medical appointments
- Adjusting routes
- Optimizing routes
- Traffic regulation observance
- Mapping skills
- Area zoning
- Lights, brakes, and wiper testing
- Basic repair procedures
- Fuel logs
- Vehicle equipment testing
- Traffic law adherence
Timeline
Lot Porter
Tustin Mazda
02.2026 - 03.2026
Bus Operator
Southland Transit
01.2026 - Current
Forklift Driver
Dart Logistics
12.2025 - 01.2026
Delivery Driver
Pool and Electrical Supplies
06.2025 - 08.2025
Lot Porter
Sierra Auto Cars
03.2019 - 12.2024
High School Diploma -
Bassett High School