Microsoft Office Suite
OLUWATOSIN RACHEAL FALEBITA
Customer Service Representative
RIVER RYAN,NS
Summary
Career Objectives: To be a goal oriented professional who delivers solutions through creativity, solving complex problems, innovation, analytical reasoning and teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Delivery agent
DOOR DASH
SYDNEY
12.2022 - Current
- Pick up and deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Worked in a timely manner to ensure fast delivery of goods
- Shop for customers and deliver to their door step
- Communicate with customers regularly during shopping to inform them when items are unavailable and request for possible replacement
- Maintaining a 5
- By ensuring good hygiene, safe handling and customers are happy with their orders
Personal shopper
INSTACART
SYDNEY
11.2022 - Current
- Follow routes and time schedule
- Shop for customers and deliver to their door step
- Communicate with customers regularly during shopping to inform them when items are unavailable and request for possible replacement
- Maintaining a 5
- By ensuring good hygiene, safe handling and customers are happy with their orders
Senior Program Analyst/Technical Support
YABA COLLEGE OF TECHNOLOGY
09.2014 - 07.2022
- Provided efficient and courteous service to students at all times
- Validate results and performed quality assurance to assess accuracy of data
- Responds quickly to meet student's needs and resolve problems
- Managed a team of three to ensure quick and efficient delivery of student results and records
- Timely entry of student’s data into the database.
Customer Service Representative/Cashier
JITOKEM SUPERMARKET & STORES
01.2011 - 03.2014
- Assisted customers with sales transactions accurately and efficiently using a payment processing software
- Scan purchased items with speed and accuracy
- Created a world-class experience for customers using top-notch communication skills
- Completed daily cash and credit sales reports for supervisors and store managers
- Maintained the cleanliness and order of checkout areas on an hourly basis.
Technical support engineer/Customer service Representative
FUJITSU SERVICES, Lloyds TSB Bank
BRISTOL
04.2009 - 01.2010
- Delivered first class technical and telephone support services to Lloyds TSB staffs in and outside UK and operated in a strict service level agreements (SLA), consistently delivering problems and resolution within targets
- Worked as part of a team to beat Service Desk Key Performance Index (KPI)
- Attempt to fix fault at first point of contact and escalate faults and software installation request to the appropriate support units
- Worked within the policies and procedures of the organization to consistently provide high quality of service
- Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
AMBASSADOR
UNIVERSITY OF THE WEST OF ENGLAND, BRSITOL
09.2008 - 09.2009
- Worked on open day events with members of the faculty and handled inquiries from parents and potential students on postgraduate studies
- Worked with lecturers in explaining details of the courses that potential students are interested in
- Engaged in general discussions with parents and potential students about the student experience at UWE
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
CENTRE AGENT
TELEPERFORMANCE, SWINE FLU
05.2009 - 08.2009
- Patiently listened to client’s complaints to determine if they had the flu or not by following the guidelines and questions on the software provided
- Advised customers if the symptoms was an hospital emergency, or mild and can be treated at home by following steps on the software provide
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Education
Post Baccauleaurate Diploma - Business Analytics
VIEW CAPE BRETON UNIVERSITY
Sydney, NS 09.2022 - Current
Master of Science - INFORMATION TECHNOLOGY
UNIVERSITY OF WEST OF ENGLAND
Bristol, United Kingdom 09.2008 - 01.2010
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
Osun State, Nigeria 09.2003 - 08.2007
Skills
Attention to Detail
undefinedAdditional Information
- License: , class 5 drivers license
Accomplishments
- Collaborated with department team in the successful introduction and completion of the first CBT exams in YABATECH
Software
IBM Spss
My Sql
Tableau Desktop
Power BI
Certification
[STUDENT LEADER’S EDGE CONFERENCE], [CAPE BRETON UNIVERSITY]
Timeline
[WHMIS], [SKILLSPASS]
03-2023
[CUSTOMER SERVICE SKILLS], [SKILLPASS(ONGOING)]
03-2023
[STUDENT LEADER’S EDGE CONFERENCE], [CAPE BRETON UNIVERSITY]
12-2022
Delivery agent
DOOR DASH
12.2022 - Current
Personal shopper
INSTACART
11.2022 - Current
[FIRST AID/CPR], [NATIONAL CPR FOUNDATION]
10-2022
Post Baccauleaurate Diploma - Business Analytics
VIEW CAPE BRETON UNIVERSITY
09.2022 - Current
Senior Program Analyst/Technical Support
YABA COLLEGE OF TECHNOLOGY
09.2014 - 07.2022
Customer Service Representative/Cashier
JITOKEM SUPERMARKET & STORES
01.2011 - 03.2014
CENTRE AGENT
TELEPERFORMANCE, SWINE FLU
05.2009 - 08.2009
Technical support engineer/Customer service Representative
FUJITSU SERVICES, Lloyds TSB Bank
04.2009 - 01.2010
Master of Science - INFORMATION TECHNOLOGY
UNIVERSITY OF WEST OF ENGLAND
09.2008 - 01.2010
AMBASSADOR
UNIVERSITY OF THE WEST OF ENGLAND, BRSITOL
09.2008 - 09.2009
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
09.2003 - 08.2007
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