Oluwatoni Fashina
Customer Service Representative
Winnipeg,MB
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Value Plus Integrated Services
Winnipeg, MB
01.2020 - 02.2022
- Offered advice and assistance to over 50+ customers daily, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies and positivity focused on addressing customer needs and resolving concerns.
- Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership.
- Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, MB 01.2023 - Current
Skills
Proficient in MS Office
Accomplishments
- Conflict Resolution - Responsible for reducing customer email complaints by over 30% at branch of operation by accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Increased client membership loyalty on online surveys by half through ensuring customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Bachelor of Science - Computer Science
University of Manitoba
01.2023 - Current
Customer Service Representative
Value Plus Integrated Services
01.2020 - 02.2022
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