Neha Syal
Brampton,Canada
Summary
Motivated and dependable customer service professional with extensive experience in highvolume call centre environments. Looking to contribute to the Porter Airlines team by utilizing my communication skills, problem-solving abilities, and commitment to delivering exceptional customer service in a remote, fast-paced setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gigg Express
07.2019 - Current
- Provide exceptional customer service to clients via phone, email, and online chat, resolving inquiries and complaints in a timely manner
- Demonstrate the ability to handle multiple tasks, including troubleshooting issues, processing orders, and providing product recommendations
- Promote digital self-service tools and guide customers in using online features to improve efficiency and satisfaction
- Record all customer interactions and maintain accurate data in CRM systems for reporting purposes
- Collaborate with team members to ensure high-quality service standards and assist in training new staff
Customer Service Manager
Walmart
09.2017 - 12.2021
- Managed a team of customer service representatives, overseeing the quality and efficiency of service provided
- Ensured the resolution of complex customer issues and complaints, translating customer needs into effective solutions
- Collaborated with management to refine processes and enhance customer satisfaction
- Trained and mentored new employees on best practices for customer service, policies, and software systems
Customer Service Representative
XPO Logistics
08.2018 - 07.2019
- Provided inbound customer support regarding delivery status, order changes, and service inquiries
- Assisted customers in navigating the company's website and utilizing self-service tools
- Resolved issues related to shipping and logistics, ensuring timely and accurate solutions
- Kept detailed records of customer inquiries and provided feedback to improve processes and service delivery
Education
Post-Graduation - Global Business Management
Humber College
Toronto, ON12.2018
Bachelor's - Economics
University of Delhi
New Delhi, IndiaSkills
- Excellent verbal and written communication skills
- Strong ability to work independently and as part of a team
- High attention to detail and accuracy in data entry
- Ability to troubleshoot basic technical issues independently
- Proficient in MS Office
- Proficient in CRM systems (eg, Salesforce)
- Proficient in web-based platforms
- Exceptional customer service skills
- Knowledge of geography
- Basic math functions
Certification
- Mutual Funds Insurance
- Client Engagement certificate
- Google Analytics
- MS Excel
Languages
English, Fluent
Timeline
Customer Service Representative
Gigg Express
07.2019 - Current
Customer Service Representative
XPO Logistics
08.2018 - 07.2019
Customer Service Manager
Walmart
09.2017 - 12.2021
Post-Graduation - Global Business Management
Humber College
Bachelor's - Economics
University of Delhi
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