Oluwashola Fashina
Ottawa,Canada
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Operations Supervisor/Box Truck Driver
Checker Movers
Ottawa, Canada
09.2021 - Current
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Led team in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Inspected truck equipment and supplies and reported mechanical problems to facilitate repair process.
- Responsible for pre-trip inspections to ensure safety and compliance with DOT regulations.
- Maintained records of deliveries made including signatures from recipients upon delivery.
- Maintained cleanliness of cab and cargo area of box truck.
- Maintained reports and log books to document hours to comply with HOS rules and regulations.
- Utilized GPS navigation system when necessary for efficient routing purposes.
- Operated box truck for local and long-distance moves.
- Loaded and unloaded furniture and boxes safely.
- Maintained accurate delivery logs and vehicle inspection reports.
- Communicated effectively with customers during pickups and deliveries.
- Ensured compliance with safety regulations and company policies.
- Assisted team members in coordinating logistics for moving projects.
- Moving furniture in weight range of 50lb- 400lb
- Resolved customer inquiries and concerns regarding services provided.
- Picked up products from warehouse or distribution center, verified content and delivered to businesses or households as schedule indicated.
- Assisted customers with loading, unloading packages onto, off box truck as needed.
- Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
- Provided excellent customer service while delivering products safely and efficiently.
- Supervised daily operations and workflow of moving teams.
- Coordinated logistics for residential and commercial moves.
- Managed inventory and tracked equipment usage efficiently.
- Trained new staff on safety protocols and operational procedures.
- Ensured compliance with industry regulations and safety standards.
- Scheduled and assigned tasks to optimize team performance.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
Sales and Marketing Agent
OSL Direct - Bell Authorized Agent
Ottawa, Canada
02.2024 - 04.2024
- Door to door knocking.
- Excellent knowledge of company products and services.
- Setting appointments and follow meetings.
- Managed customer accounts and provided tailored service solutions.
- Collaborated with team members to enhance sales processes and techniques.
- Utilized CRM systems to track client interactions and sales progress.
- Implemented promotional campaigns to increase brand awareness in the community.
- Facilitated communication between clients and technical support teams for issue resolution.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Gathered feedback from customers to improve products and services.
- Maintained relationships with existing clients through regular contact and follow-ups.
- Coordinated with other departments such as IT, finance, operations. to ensure successful project completion.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Benefits Specialist
American Income Life
Ottawa, Canada
12.2021 - 03.2022
- Building rapport with clients through active listening.
- Booking and appointments with potential clients.
- Presenting coverages to clients based on their need analysis.
- Problem solving with customers under company protection.
- Chosen to be actively involved in training younger agents and even my colleagues
Sales Associate
Sak's Off Fifth Avenue
Ottawa, Canada
01.2018 - 02.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Won store sales competition for credit card sign-ins, resulting in store recognition by upper management and individual rewards.
- Helped average of 10 customers per day by responding to inquiries and locating products.
- Collaborated with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Processed transactions accurately using point-of-sale systems and cash handling techniques.
- Collaborated with team members to achieve daily sales goals and improve service.
- Educated customers about product features, benefits, and promotions effectively.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Stocked and organized inventory on the sales floor for optimal accessibility.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Brand Ambassador
Cadillac Fairview Rideau
Ottawa, Canada
12.2019 - 01.2020
- Promoted gift wrapping products by educating customers and prospects about offerings.
- Monitored all sales activity and assessed customer satisfaction with purchases.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Determined opportunities and maximized sales within specific market by staying current on industry trends.
Warehouse Associate
SCI LOGISTIC
Ottawa, Canada
05.2016 - 07.2018
- Receiving, processing, labeling, and storing incoming stock.
- Maintaining clear records on all inventory and stock.
- Inspecting all stock for damages and keeping records of damages.
- Organizing the warehouse space.
- Preparing orders for shipment.
- Counting stock and keeping inventory records.
Education
Bachelor - Economics
Carleton University
Ottawa, ONSecondary School -
Great Lakes college of Toronto
Toronto, ONSecondary School -
Preston International school
Akure, Ondo state, NigeriaSkills
- Financial Analysis
- Upselling
- Microsoft Office
- Branding
- Driving
- POS
- Data entry
- Databases
- Merchandising
- Research
- Heavy lifting
- Staff performance monitoring
- Customer complaint resolution
- Logistics coordination
- Customer relationship management
- Safety compliance
- Inventory management
- Vehicle inspection
- Effective communication
- Problem solving
- Team leadership
- Time management
- Scheduling coordination
- Employee engagement
- Delegation
- Logistics management
- Operational planning
- Staff supervision
- Multitasking Abilities
- Report writing
- Interpersonal skills
- CRM software
- MS office suite
- Microsoft office
- Report preparation
- Quality assurance
- Process optimization
- Logistics oversight
- Warehouse operations
- Customer relationship development
- Workflow optimization
- Communication skills
- Team building
- Customer service
Languages
English, Fluent
Additional Information - Skills Summary
- Ability to provide great customer service
- Ability to adapt to a fast-paced work environment
- Great with word processing applications
- Ability to multitask while paying attention to details
- Excellent collaborative and independent skills
- Great interpersonal, problem-solving, leadership and communication skills
- Punctual and organized
- Ability to efficiently use Microsoft Word, Excel and PowerPoint
- Sales and Marketing Oriented
Timeline
Sales and Marketing Agent
OSL Direct - Bell Authorized Agent
02.2024 - 04.2024
Benefits Specialist
American Income Life
12.2021 - 03.2022
Operations Supervisor/Box Truck Driver
Checker Movers
09.2021 - Current
Brand Ambassador
Cadillac Fairview Rideau
12.2019 - 01.2020
Sales Associate
Sak's Off Fifth Avenue
01.2018 - 02.2020
Warehouse Associate
SCI LOGISTIC
05.2016 - 07.2018
Bachelor - Economics
Carleton University
Secondary School -
Great Lakes college of Toronto
Secondary School -
Preston International school