OLUWAGBEMIGA IGE
Toronto,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MARKETER/Customer Service Representative
MR AYODELE OLUDIRAN
, LAGOS, NIGERIA
04.2022 - 03.2023
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
MR OLUWAGBEMIGA OLANIYAN
, LAGOS, NIGERIA
11.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Client Service Representative and Human Resources
MRS OLUWADAMILOLA OLAMILOKUN
, LAGOS, NIGERIA
02.2021 - 10.2021
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Scheduled and confirmed appointments based on customer availability.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
SPORTS PRESENTER INTERN
MRS AYANBADEJO
, NIGERIA
05.2019 - 09.2019
- Traveled with sports teams to assist in medical coverage.
- Set clear performance targets and evaluated player and team achievements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Post-graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2025
Bachelor of Science - Journalism And Mass Communication
Babcock University
Lagos, Nigeria08.2020
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Customer Service
- Verbal and Written communication
- Research
- Collaborative
- Empathy
- Innovative
- Target Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Customer Relations
- Business Development Understanding
Certification
- Bachelors in Science in Mass Communication
- PSENSE Employability Skills Certification
- New Horizons Computer Learning Centers Certification
Timeline
MARKETER/Customer Service Representative
MR AYODELE OLUDIRAN
04.2022 - 03.2023
Customer Service Representative
MR OLUWAGBEMIGA OLANIYAN
11.2021 - 03.2022
Client Service Representative and Human Resources
MRS OLUWADAMILOLA OLAMILOKUN
02.2021 - 10.2021
SPORTS PRESENTER INTERN
MRS AYANBADEJO
05.2019 - 09.2019
Post-graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Bachelor of Science - Journalism And Mass Communication
Babcock University
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